What are the responsibilities and job description for the LCA Field Service Technician position at Flowserve Corporation?
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000 employees in 50 countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
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Company Overview :
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role Summary :
The LCA Field Service Technician is responsible for managing Flowserve’s inventory assets and basic technical duties at our customer sites Dow and Olin in Plaquemine, LA. The LCA Field Service Technician is the liaison between our customers and local Flowserve facilities to coordinate parts, repairs, and manufacturing for Flowserve products used at the customer sites. This is a dynamic, fast-paced job requiring a responsible, engaged person with a collaborative mindset with the ability to respond quickly to requests, has ability to resolve problems, has a communication style to interact with diverse group of stakeholders, and can provide technical support as needed to support the On-site AE role.
Responsibilities :
- Responsible for oversight and management of on-site consigned inventories at multiple customers within the same complex
- Facilitate the transportation of inventory to and from customer sites, including occasional pick-up and delivery by the associate
- Provide frontline response to Sales Engineers and Application Engineers located at our customer sites for emergency and standard procurement of material
- Conduct physical cycle counts at customer sites, and investigate and reconcile inventory discrepancies to ensure inventory accuracy
- Communicate status and issues with the operations, shipping / receiving, engineering, and customer service teams at local Flowserve facility to support customer work schedule
- Monitor daily, weekly, monthly and quarterly reports on material availability to ensure system accuracy and integrity
- Coordinate with local Quick Response Center to make sourcing decisions daily to ensure compliance to customer delivery expectations
- Assist in finding alternative options to address unavailable products and services
- Communicate order status changes / acknowledgments for all Flowserve related orders
- Work with customer planning and maintenance teams to coordinate repairable items for proper disposition
- Provide technical support in the form of disassembling mechanical seals and completing as found condition reports prior to returning to the QRC
- Document and upload information and pictures surrounding findings during the disassembly of mechanical seals into our asset management program Flowstar
- Provide support to the On-site Application Engineer as needed to ensure customer commitments are met in a timely and professional manner, this may include field activities that require the employee to enter process units and other customer facilities
Requirements :
Preferred Skills :
Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!
Req ID : R-13338
Job Family Group : Operations
Job Family : OP Field Service
EOE including Disability / Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers. com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve. com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.
