What are the responsibilities and job description for the Technical Support Representative - Environmental position at Flowtec Group?
Flowtec is seeking a Technical Service Representative to oversee the integrity and performance of customer environmental projects in the field. This role involves ensuring that products and equipment meet established standards by providing on-site technical support, troubleshooting issues, and developing solutions tailored to customer needs. Additionally, the representative will contribute to business growth by identifying opportunities to enhance customer operations and drive additional sales.
Responsibilities:
- Evaluate fluid properties in polymer applications to ensure optimal performance.
- Provide technical support and solutions to plant operators and maintenance personnel.
- Assist with the installation, maintenance, and initial startup of polymer make-down equipment.
- Identify opportunities to increase product usage by aligning solutions with customer initiatives.
- Represent SNF at trade shows, customer training sessions, and promotional events to enhance business growth and customer satisfaction.
- Maintain a strong understanding of SNF products and services to provide expert guidance.
- Uphold confidentiality regarding company products, customers, and proprietary information.
- Ensure Products comply with all applicable federal, state, and regulatory requirements.
- Adhere to all company and customer safety policies and compliance standards.
Requirements:
- Bachelor's degree in Chemistry, Biology, Environmental Sciences, or a related field preferred.
- 1-3 years of progressive technical service experience, preferably in water treatment, wastewater management, or the chemical industry.
- Strong ability to develop customer relationships and support sales objectives.
- Proven team-oriented mindset with the ability to collaborate effectively with sales staff.
- Self-motivated, innovative, and results-driven with high energy and initiative.
- Willingness to travel at least 50% of the time to customer locations.
Company benefits:
- Competitive Salary
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- 401(k) Savings Plan
- Paid Vacation, Holidays, and Incidental Days
- Life Insurance
- Short-Term & Long-Term Disability Coverage
- Tuition Reimbursement
- Employee Development & Training Programs
Salary : $80,000 - $100,000
