Part-time Patient Access Clerk 1

Department: Patient Access (Registration/Admissions)

Hours: Part-time (0.6-0.8 FTE) - Day Shift

Description:

Position Overview: The Patient Access Clerk 1 is committed to providing an exceptional customer experience to all Floyd County Medical Center patients. Responsible for the efficient registering of all patients presenting to the Floyd County Medical Center for Emergency, Inpatient, Outpatient Observation admissions and all patients having hospital-based testing and procedures.

Duties and Responsibilities

• Uses excellent customer skills when conversing with patients, both face-to-face and over the phone and presents a professional image of Floyd County Medical Center.
• Ensures the patient information is collected and patients are aware of hospital policy and procedures.
• Understands insurance benefits, prior authorization requirements, etc. and assists in ensuring these requirements are met before or when the patient presents for testing or procedure.
• Operates copiers, fax, and other required equipment needed to accomplish tasks.
• Assists coordinator in ensuring physician orders are complete for outpatient hospital testing requirements.
• Interviews incoming patient/patient representative and enters information into the patient’s electronic medical record.
• Distributes appropriate information to ancillary departments.
• Maintains communication with the House Supervisor and nursing staff, Emergency Department, Business Office, Health Information Management, Physical, Occupational, and Speech Therapies, Outpatient Specialty Clinic and Medical Clinic, Laboratory and Radiology services.
• Assumes other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.

Minimum Education and/or Experience Required:

• High school diploma or equivalent.
• Minimum one year of experience dealing with the general public in a service-oriented position.
• Previous experience working in a hospital desirable.

Additional Qualifications:

• Must be able to read, speak, and write fluent English.
• Excellent customer service skills.
• Ability to communicate effectively.
• Demonstrated excellent interpersonal skills (listening, non-verbal communication, tone, empathy).
• Ability to prioritize assignments and manage time efficiently.
• Excellent computer and typing skills and accurate data entry.
• Must possess strong attention to detail and meticulous care on the job.
• Strong organizational skills.
• Integrity and ability to work independently. Initiative to take on tasks without being told.
• Medical terminology helpful.
• Must be able to interact with fellow employees in a way that promotes a harmonious and cooperative working environment.
• Ability to operate technologies and equipment associated with this position.

Licensure/Certification Required:

None

Physical/Cognitive Requirements:

• Sit: Constant
• Stand: Frequent
• Walk: Frequent
• Lift:
  • 10 pounds Frequent
  • 25 pounds: Occasionally
  • 50 pounds*: Never
  • 75 pounds*: Never
  • Greater than 100 pounds*: Never
• Carry:
  • 10 pounds: Frequent
  • 25 pounds: Occasionally
  • 50 pounds*: Never
  • 75 pounds*: Never
  • Greater than 100 pounds*: Never
• Push/Pull:
  • 10 pounds: Frequent
  • 25 pounds: Occasionally
  • 50 pounds*: Occasionally
  • 75 pounds*: Occasionally
  • Greater than 100 pounds*: Occasionally
• Squat/Kneel/Crouch: Frequent
• Climb: Occasionally
• Balance: Occasionally
• Twist: Frequent
• Bend/Stoop: Occasionally
• Crawl: Occasionally
• Grasp/Grip: Occasionally
• Talk: Constant
• Hear: Constant
• See: Constant

• Anything greater than 50 pounds- assist of two or more, or mechanical lift are required.

Environmental Factors:

• May be exposed to communicable diseases due to working in a health care environment.
• Works in a well-illuminated climate-controlled environment.
• Moderate noise level when machines/equipment in use but typically quiet environment.

Organizational Relationships:

Reports to: Patient Access Supervisor with oversight from Director of Patient Financial Services / Revenue Cycle Coordinator

Employees supervised: None