What are the responsibilities and job description for the Payment Poster – (2 positions available) position at Floyd County Medical Center?
View this post
Department: Business Office
Hours: Fulltime (1.0 FTE) - Day Shift - M-F 7:00 a.m. to 3:30 p.m. with 30-minute lunch break
Description:
Position Overview: The Payment Poster at Floyd County Medical Center (FCMC) plays a crucial role in the Revenue Cycle Department by ensuring accurate and timely processing of payments received from patients, insurance companies, and other sources. The primary responsibility is to post payments, adjustments, and denials to patient accounts, contributing to the overall financial health of the organization.
Duties and Responsibilities:
- Payment Posting:
- Accurately post payments, including checks, credit card payments, and electronic funds transfers, to patient accounts.
- Identify and allocate payments to the appropriate accounts and invoices.
- Insurance Verification:
- Verify insurance information for patients to ensure accurate billing and payment processing.
- Collaborate with the billing team to resolve any discrepancies in insurance information.
- Reconciliation:
- Reconcile daily payment transactions with deposit records and resolve any discrepancies.
- Generate and analyze reports related to payment posting and reconciliation.
- Denial Management:
- Investigate and address denied claims, working closely with the billing team to resolve issues.
- Post adjustments and denials accurately to maintain up-to-date financial records.
- Communication:
- Communicate with patients, insurance companies, and internal staff to resolve payment-related inquiries.
- Provide excellent customer service to address patient concerns and questions.
- Compliance:
- Ensure compliance with healthcare regulations and billing guidelines.
- Stay informed about changes in billing and payment processing procedures.
- Documentation:
- Maintain detailed and organized records of payment transactions.
- Document actions taken to resolve payment-related issues.
Assumes other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.
Minimum Education and/or Experience Required:
- High School Diploma or equivalent; additional education in revenue cycle, finance or healthcare administration is a plus.
- Proven experience in payment posting, preferably in a healthcare setting.
- Familiarity with medical billing software and financial systems.
- Knowledge of healthcare billing and insurance processes.
Additional Qualifications:
- Must be able to read, speak, and write fluent English.
- Ability to prioritize assignments and manage time efficiently.
- Excellent computer and typing skills and accurate data entry.
- Must possess strong attention to detail and meticulous care on the job.
- Excellent communication and interpersonal skills to effectively interact with patients, insurance companies, and other healthcare professionals.
- Strong organizational skills.
- Integrity and ability to work independently. Initiative to take on tasks without being told.
- Medical terminology helpful.
- Must be able to interact with fellow employees in a way that promotes a harmonious and cooperative working environment.
- Ability to work independently and as part of a collaborative team.
- Ability to operate technologies and equipment associated with this position.
Licensure/Certification Required: None
Physical/Cognitive Requirements:
- Sit: Constant
- Stand: Occasionally
- Walk: Occasionally
- Lift:
- 10 pounds Frequent
- 25 pounds: Occasionally
- 50 pounds*: Never
- 75 pounds*: Never
- Greater than 100 pounds*: Never
- Carry:
- 10 pounds: Frequent
- 25 pounds: Occasionally
- 50 pounds*: Never
- 75 pounds*: Never
- Greater than 100 pounds*: Never
- Push/Pull:
- 10 pounds: Frequent
- 25 pounds: Occasionally
- 50 pounds*: Never
- 75 pounds*: Never
- Greater than 100 pounds*: Never
- Squat/Kneel/Crouch: Occasionally
- Climb: Never
- Balance: Never
- Twist: Frequent
- Bend/Stoop: Occasionally
- Crawl: Never
- Grasp/Grip: Frequent
- Talk: Constant
- Hear: Constant
- See: Constant
- Anything greater than 50 pounds- assist of two or more, or mechanical lift are required.
Environmental Factors:
- May be exposed to communicable diseases due to working in a health care environment.
- Works in a well-illuminated climate-controlled environment.
- Work environment is comfortable, with minimal exposure to physical hazards.
- Moderate noise level when machines/equipment in use but typically quiet environment.
Organizational Relationships:
Reports to: Director of Patient Financial Services/Revenue Cycle Coordinator.
Employees supervised: None