Specialty Clinic Nurse Navigator

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Department: Outpatient Specialty Clinic

Hours: Fulltime, Day Shift, Monday-Friday

Description:

Position Overview: The role of the Specialty Clinic Nurse Navigator is that of advocate, consultant, and educator in the implementation and coordination of the multidisciplinary care of the specialty clinic patient. The Specialty Clinic Nurse Navigator is responsible for facilitating the coordination of patient care, working collaboratively with other members of the healthcare team through the pre-operative, operative, acute inpatient, and post-acute phases of care. The Specialty Clinic Nurse Navigator acts as a liaison between surgeons/surgical practices, Radiology, Physical Therapy, Care Management, and other ancillary services to ensure the needs of the patient are being addressed. As the primary point of contact throughout the specialty procedure continuum of care, the Specialty Clinic Nurse Navigator ensures patients/family receive appropriate education, discharge planning, transitional care, and post-acute follow-up.

Duties and Responsibilities

• Provides individualized coordination of care for the patient.
• Ensures appropriate pre and post operative preparation for every patient.
• Navigates the patient from the time surgery is scheduled through the immediate 90-day post-discharge period.
• Provides accurate, on-going documentation of navigation and care coordination activities on each patient.
• Anticipates barriers to active participation in therapies and discharge.
• Tracks patient progress along care continuum.
• Provides timely feedback to patients and other providers on patients’ response to treatment.
• Educates the patient and designated support person(s), where applicable, on the procedure process and the expectations for treatment, care, and recovery.
• Assists patients using informed decision-making process and realistic goal setting to empower them to actively participate in their therapies and plans of care.
• Participates in review of program protocols and care pathways.
• Serves as a partner with surgeons, patients, and other members of the care team to meet program objectives.
• In partnership with staff and departmental nursing leadership, acts as patient advocate resolving patient and family concerns.
• Works in collaboration with Surgical Services Director, Clinic Director, and specialist care team to assess the overall efficiency and effectiveness of program and looks for innovative ways to elevate and propel the program in line with best practice.
• Evaluates and remains current with approaches used in other top performing programs.
• Works in collaboration with service line team to optimize outcomes, maintaining visibility and oversight on areas at risk within the program including SNF utilization, discharge status to home and home health, post-acute spending, and other benchmarks and metrics.
• Assists providers with rooming patients when needed.
• Assumes other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.

Minimum Education and/or Experience Required:

• Minimum of Associate Degree in Nursing (ADN). Bachelor of Science in Nursing (BSN) preferred.
• Minimum of three years nursing experience with surgical specialists required.

Additional Qualifications:

• Good computer skills. Ability to learn and navigate Electronic Health Record.
• Excellent oral and written communication skills required.
• Ability to interact in a positive manner and to communicate well with patients, families, colleagues, director, physicians, and other medical center employees.
• Ability to use discretion in dealing with the public.
• Demonstrated excellent interpersonal skills (listening, non-verbal communication, tone, empathy).
• Must be able to interact with fellow employees in a way that promotes a harmonious and cooperative working environment.
• Self-motivated.
• Must be able to handle multiple duties simultaneously.
• Must be able to read, write, comprehend, and verbally communicate in English fluently.
• Integrity and ability to work independently. Initiative to take on tasks without being told.
• Strong attention to detail.
• Adaptive to change, embraces change with optimism.
• Ability to problem solve, critically think.
• Must be organized.
• Ability to prioritize assignments and manage time efficiently.
• Ability to operate technologies and equipment associated with this position.

• Must have a service mindset and a commitment to continuous learning.

• Ability to work outside of regularly scheduled hours if needed. Position requires ability to be flexible with work hours and will require late afternoon and evening work occasionally.

Licensure/Certification Required:

• Current licensure as a Registered Nurse in the State of Iowa
• Basic Life Support (BLS) – BLS is not required for staff with Advanced Cardiac Life Support (ACLS) and Pediatric Advanced Life Support (PALS) certifications.
• Mandatory Reporter

Physical/Cognitive Requirements:

• Sit: Frequent
• Stand: Frequent
• Walk: Frequent
• Lift:
  • 10 pounds: Frequent
  • 25 pounds: Frequent
  • 50 pounds*: Occasionally
  • 75 pounds*: Occasionally
  • Greater than 100 pounds*: Occasionally
• Carry:
  • 10 pounds: Frequent
  • 25 pounds: Frequent
  • 50 pounds*: Occasionally
  • 75 pounds*: Occasionally
  • Greater than 100 pounds*: Occasionally
• Push/Pull:
  • 10 pounds: Frequent
  • 25 pounds: Frequent
  • 50 pounds*: Occasionally
  • 75 pounds*: Occasionally
  • Greater than 100 pounds*: Occasionally
• Squat/Kneel/Crouch: Frequent
• Climb: Occasionally
• Balance: Occasionally
• Twist: Occasionally
• Bend/Stoop: Occasionally
• Crawl: Occasionally
• Grasp/Grip: Occasionally
• Talk: Constant
• Hear: Constant
• See: Constant

• Anything greater than 50 pounds- assist of two or more, or mechanical lift are required.

Environmental Factors:

• May be exposed to communicable diseases due to working in a health care environment.
• Works in a well-illuminated climate-controlled environment.
• Work environment is comfortable, with minimal exposure to physical hazards.
• Moderate noise level when machines/equipment in use but typically quiet environment.

Organizational Relationships:

Reports to: Clinic Director

Employees supervised: None.

Why choose Floyd County Medical Center?

Competitive pay including routine wage increases .

Comprehensive benefits package including IPERS Retirement Plan and rich health insurance plan comprised of low deductibles and low-cost employee premiums .

Positive workplace culture – work directly with a motivated, compassionate team of professionals that are dedicated to our medical center, our patients, and our community.

Award winning work environment – Floyd County Medical Center was recently recognized by nurse.org as a top ten best hospital in Iowa for nurses.

Many hands are building the future of healthcare in Floyd County! Floyd County Medical Center recently broke ground on a $40 million expansion project, the largest of its kind since the hospital was built in 1965.

Our Mission: To deliver exceptional, personalized healthcare with compassion

Our Vision: To improve the health of our communities through trusted, quality care, every patient every time.

What our employees are saying:

After working at a large hospital for several years, I am proud to be a nurse at my hometown hospital. Floyd County Medical Center and the team I work with are committed to providing high-quality care in a state of the art facility. We offer a complete range of services for all of our patients, while providing a family-friendly environment. –Rachel Conrad, MSN, RN

We are truly our own little family at Floyd County Medical Center. I know I am cared about both professionally as well as personally. Coming from a bigger facility I was only a number, here I am Allie. I feel that we treat our patients the same. They are not just a number, they are a person. -Allie Wesselmann, BSN, RN

Floyd County Medical Center is located in Charles City, Iowa. Charles City is a beautiful river town located in Northeast Iowa. Sitting right off the Avenue of the Saints, Charles City offers residents small town living with easy access to bigger, metropolitan areas.