Unit Clerk

Department: Nursing

Hours: Fulltime (0.9 FTE) – Day Shift – Every Third Weekend

Description:

Position Overview: The Unit Clerk performs a variety of clerical tasks under the direction of the House Supervisor or the Medical-Surgical Director to ensure the efficiency of the Medical-Surgical Unit. The Unit Clerk provides services to the patients, medical staff, nursing staff, and other departments for the management of non-nursing duties.

Duties and Responsibilities:

• Act as a receptionist; receive new patients and direct visitors.
• Answer telephones; receive and deliver messages accurately and timely.
• Provide information and direction, in accordance with HIPAA standards, to visitors and hospital staff.
• Communicate patient needs to members of the nursing staff and ancillary departments in a timely and accurate manner.
• Maintain “paper” charts in a safe manner and in accordance with HIPAA guidelines.
• Communicate physician orders to appropriate nursing staff and ancillary departments in a timely and accurate manner.
• Prepare necessary chart copies for discharges and transfers to other medical facilities or health care agencies.
• Schedule outpatient treatments in collaboration the infusion nurse.
• Help organize daily outpatient treatments as directed by the infusion nurse or nursing supervisor.
• Scan patient charges into the computer daily and as needed.
• Perform discharge follow up phone calls. Refer patient questions to appropriate staff as needed.
• Maintain the patient teaching folders.
• Assure that any necessary forms are organized and current.
• Assists in inventory and ordering of supplies and equipment.
• Puts away supplies.
• Updates electronic white board at the nurse’s station.
• Updates white boards in the patient room if directed.
• Performs bedside blood glucose monitoring each morning and as needed.
• Performs quality control checks daily on the Accu-Chek machines.
• Assists in maintenance of safe, clean work environment.
• Assists with the general operation of the Medical-Surgical Department.
• Assist in other departments as needed or as directed.
• Assumes other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.
• Places Maintenance and IT requests in the computer as directed.

Minimum Education and/or Experience Required:

• High School Diploma or equivalent.
• Knowledge of Medical Terminology is preferred.
• Clerical experience and/or health care experience preferred.
• Legible handwriting, ability to print.

Additional Qualifications:

• Basic computer skills. Ability to learn and navigate computer systems.
• Excellent oral and written communication skills required.
• Self-motivated.
• Must be able to read, write, comprehend, and verbally communicate in English fluently.
• Integrity and ability to work independently. Initiative to take on tasks without being told.
• Strong attention to detail.
• Adaptive to change, embraces change with optimism.
• Ability to problem solve, critically think.
• Ability to prioritize assignments and manage time efficiently.
• Ability to operate technologies and equipment associated with this position.
• Must have a service mindset and a commitment to continuous learning.
• Ability to work outside of regularly scheduled hours if needed.
• Mandatory Reporter.
• Ability to handle multiple assignments at once with frequent interruptions.

Licensure/Certification Required:

• Basic Life Support (BLS).

Physical/Cognitive Requirements:

• Sit: Constant
• Stand: Occasionally
• Walk: Occasionally
• Lift:
  • 10 pounds Frequent
  • 25 pounds: Occasionally
  • 50 pounds*: Never
  • 75 pounds*: Never
  • Greater than 100 pounds*: Never
• Carry:
  • 10 pounds: Occasionally
  • 25 pounds: Occasionally
  • 50 pounds*: Never
  • 75 pounds*: Never
  • Greater than 100 pounds*: Never
• Push/Pull:
  • 10 pounds: Occasionally
  • 25 pounds: Occasionally
  • 50 pounds*: Occasionally
  • 75 pounds*: Occasionally
  • Greater than 100 pounds*: Occasionally
• Squat/Kneel/Crouch: Occasionally
• Climb: Never
• Balance: Never
• Twist: Occasionally
• Bend/Stoop: Occasionally
• Crawl: Never
• Grasp/Grip: Constant
• Talk: Constant
• Hear: Constant
• See: Constant

• Anything greater than 50 pounds- assist of two or more, or mechanical lift are required.

Environmental Factors:

• May be exposed to communicable diseases due to working in a health care environment.
• Works in a well-illuminated climate-controlled environment.
• Work environment is comfortable, with minimal exposure to physical hazards.
• Moderate noise level when machines/equipment in use but typically quiet environment.
• May encounter blood and other body fluids.

Organizational Relationships:

Reports to: Medical Surgical Director / Day Shift House Supervisor

Employees supervised: None