What are the responsibilities and job description for the Floating Client Service - Front Desk - (2 Locations) position at Floyd's 99 Barbershop?
Overview :
Floyd's Barbershop is looking for a Customer Service Coordinator to join our team. Are you an outgoing, customer-focused multi-tasker? If so, we would love to speak with you!
What's in it for you?
Hourly pay of $15 / hour
Monthly bonus potential
Full health benefits for full-time employees (Medical, Dental, Vision)
Employee Assistance program (discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more)
Ongoing opportunity for growth
Fun and relaxed environment where individuality is not only embraced, but celebrated
Free Services monthly
Discounts on product
Locations nationwide should you ever want or need to relocate
Responsibilities :
Customer Service Coordinator Responsibilities :
Answer shop phones, make reservations, answer questions regarding our services, quote wait times, and take necessary messages for staff
Communicate service pricing, providing quotes, and upselling retailing and services as needed
Participate in company initiatives and ongoing promotions
Provide a high level of support and customer service for clients & team members
Follow all cash handling procedures when counting cash for opening and closing shifts and creating deposits for the banking process
Maintain the organization of the front desk at all times
Perform cleaning duties throughout shift to ensure company brand standards
Ensure shop equipment and supplies are stocked and organized
Assist with retail presentation and stocking
Qualifications :
Customer Service Coordinator Qualifications :
2 years of experience in a customer facing role within Retail, Hospitality, or the Beauty Industry is required
Experience in a fast-paced environment
Strong desire to help others and team-focus
Excellent phone and in-person communication skills with both clients and coworkers
Ability to organize, prioritize, and follow up effectively
Ability to work a flexible schedule; including nights and weekends
Critical thinker who can maintain confidentiality, be concise, and very detail-oriented
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