Kubota Technician

Description

Kubota – Service Technician

Position Summary:

This position is responsible for Kubota equipment assembly, service and repair.

Essential Duties & Responsibilities include the following. Other duties may be assigned.

• Make 100 % productivity the goal and keep as close to that as possible.
• Use factory specifications as the standard in all repairs, service, and customization work.
• Provide excellent customer service for all customers whether external or internal, specifically offering dependable tractor/equipment service.
• Receive service assignments from the service writer or service manager.
• Have the repair work finished within the allotted time. Set goals, develop skills, and constantly increase efficiency skill level.
• Submit your requested parts as soon as it is determined what is required for a particular job.
• Keep the service writer or service manager informed of any supplemental work that may be required or of any delays to the estimated completion time as you make those determinations so the customer can receive up-to-date information.
• Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you can guarantee customer satisfaction.
• Keep and promote safe practices and a safe work environment.
• Maintain a clean, efficient work area and assist in keeping the shop neat and organized.
• Make sure the proper paperwork is completed and filed after every job completion.
• Keep your technical qualifications current by finishing any required training programs.
• Take care that the tractor/equipment is cleaner when the job is completed than when the customer dropped it off.
• Make each job thorough and complete to reduce return repairs. If the tractor/equipment should be returned for additional work complete it quickly, correctly, and cheerfully.

General Expectations

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Attending company meetings as required.
• Maintain a follow-up system that encourages follow-through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technological changes in products and services.
• Know and understand the federal, state, and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend, and holiday work hours as required.

Qualifications

Qualifications

Other

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet the company's production and quality standards.

Physical Requirements

This position requires you to move throughout the company facility for most of the shift, stand, walk, bend, twist and/or stoop, kneel or squat on a regular basis, and infrequently seated. Lifting over 50lbs on a regular basis. This position also could involve climbing stairs, reaching and/or lifting overhead on a regular basis. On a regular basis this position involves repetitive hand/finger movement, grasping/grabbing with hands, and pushing & pulling motions.