What are the responsibilities and job description for the Territory Service Manager position at Fluidra North America?
Are you someone with high degree of technical knowledge? Do you enjoy working out in the field with like-minded service and sales professionals managing, networking and troubleshooting? Do you go above and beyond for customers? If so, we are hiring a Territory Service Manager and would love to talk to you! The territory will cover upstate NY, MA, VT, NH, ME.
WHAT YOU WILL CONTRIBUTE
The ideal candidate will be an individual with exceptional organizational skills, a high level of technical aptitude, effective communicator and be comfortable with administrative functions. This person will be the eyes and ears out in the field, reporting back to corporate on product specifics, customer feedback, etc. Additionally, you will:
Recruit and managing a network of independent Contract Service Centers (CSC).- Negotiate labor and travel rates with each individual center and for training employees of Contract Service Center.
- Respond quickly to and communicate clearly with Sales team within territory boundaries.
- Provide a high level of support to sales efforts.
- Troubleshoot product problems at a customer location on occasion.
- Work with Service Department at Corporate to ensure CSC rates are accurate and contracts are up to date.
- Responsible for identifying product problems and reporting them back to Corporate on a timely basis.
- Handle homeowner, builder, and service company complaints in the field, as required.
- Develop & conduct both classroom and in field training for dealers and warranty centers to promote the proper installation and troubleshooting of pool equipment.
WHAT WE SEEK
- 5 years’ experience with mechanical equipment installation & troubleshooting.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals,
- Possess effective business writing skills, write routine reports and correspondence.
- Speak effectively before groups of customers or employees of organizations.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
- Excellent communication and interpersonal skills.
- Proficient in Word, Excel, PowerPoint.
- Experience with Salesforce or other CRM software is a plus.
- Pool experience a plus.
- Bilingual in English / Spanish a plus.
EDUCATION
High School Diploma
REQUIRED LICENSES/CERTIFICATIONS
Certified Pool Operator is a plus
WHAT WE OFFER
An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
- 9/80 work week schedule (EVERY OTHER FRIDAY OFF!)
- Flexible vacation
- 11 paid Holidays
- Full range of health benefits including medical, dental & vision, short & long-term disability
- 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
- Health and wellness programs / gym reimbursement
- Educational assistance up to $7,000 per year
- Company sponsored FUN events!
- Generous product discounts
WHO WE ARE
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects® , Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
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