What are the responsibilities and job description for the Call Center Specialist position at Fluke?
The role of the Call Center Specialist is to provide support to customers and distributors who contact us regarding our clients products. This position on the front lines in resolving customer inquiries as well as directing them to the right place to get the help they need. This role is part of the Customer Care team and is looking for a candidate with great listening skills and can communicate effectively over the phone and in writing.
Responsibilities:
- Basic identification of products and Supporting Teams to provide skilled transfers.
- Coordinates internal questions, concerns, issues, and processes with appropriate internal organizations.
- Heavy phones & emails working in Five 9 Cloud phone and Zendesk ticketing system. Approx 75 calls per day. Approx 30-50 emails per day.
- Providing verbal & written support to distributors & end users on contracts, quotes & orders, including price, minimums, standard packs, product availability, order status, tracking information & shipping policies. Recognize potential order problems & help navigate to solution.
- Assisting customers in navigation of the Fluke External web – Accessory store, where to buy, manuals & service support.
- Providing RMA & Distributor Stock Rotation guidelines.
- Service Calls, including basic calibration & Repair quotations & Status updates
- Act as information source on customer service issues to customers including answering non-technical questions regarding products, warranties & Services.
Qualifications:
- 2 years related Customer Service Experience including call Center, Quoting, status updates
- Strong constitution and even positive temperament
- Ability to multi-task in a fast-paced environment
- Able to learn quickly
- Excellent verbal & written communication skills
- Good computer skills with focus on Basic Word & Excel Knowledge
- Customer facing background including phone support
- Strong attention to detail
- Ability to complete tasks with minimal supervision using established policies, guidelines, written & verbal procedures, and instructions
- Able to maintain punctual and consistent attendance
- Prior experience with Oracle a plus
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Fluke
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
Pay Range
The pay range for this position (in local currency) is 18.02 - 33.44 hourly
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
The pay range for this position (in local currency) is 18.02 - 33.44 hourlyThis position is also eligible for bonus as part of the total compensation package.
