What are the responsibilities and job description for the Order Management Specialist - Distribution position at Fluke?
We are looking to add another team member to our Order Management team! The primary role of the Order Support Specialist is to partner with our sales department and assist in driving positive experiences with our Domestic Distributors. Tasks commonly include customer support, coordinating expedited orders, delivering status updates, perform telephone support as needed, supervise contract commitments. This is a customer contact position that requires oral and written communication skills.
Responsibilities:
- Join a team of existing Order Managers and learn from the best!
- Receive, review, process and coordinate customer orders and inquiries
- Prepare documentation and ensure compliance with regulations.
- Provide quality responses to, delivery, price, and new product inquiries.
- High degree of cross training required.
- Coordinate internal and external questions, concerns, issues, problem solving.
- Review contract/purchase orders to ensure customers’ quality requirements are met.
- Maintain reports, records, and systems.
- Perform projects and related duties as assigned.
Qualifications:
- 2 years Order processing experience
- 2 years of account management or relative customer experience
- Strong constitution and positive temperament
- Passion for driving process improvement
- Ability to multi-task in a fast-paced environment
- Excellent verbal and writing skills
- Digital literacy with focus on Microsoft Suite Products
- Customer facing background including phone support
- Strong attention to detail
- Ability to complete tasks with minimal direction using established policies, guidelines, written & verbal procedures and instructions.
- Able to maintain punctual and consistent attendance
- Prior experience with Oracle preferred
- Prior experience with Microsoft Dynamics a plus
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Fluke
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
Pay Range
The pay range for this position (in local currency) is 18.02 - 33.49 hourly
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
The pay range for this position (in local currency) is 18.02 - 33.49 hourlyThis position is also eligible for bonus as part of the total compensation package.
