What are the responsibilities and job description for the Technical Lead - Product Support, Engineering position at Fluxx?
Job Description
Job Description
About Fluxx :
At Fluxx our mission is to be the leading collaborative grantmaking platform in our global communities. We believe in building technology that drives positive impact in our world. Our platform helps foundations and agencies streamline the grantmaking process, making it easier to get funding to those that need it to support their mission. We are driven to help facilitate change through our solutions that automate grantmaking for organizations all over the world. Over the past decade Fluxx has built a boundary-pushing community of 330 grantmakers who work with more 150,000 nonprofits worldwide who are responsible for transacting $15.7B in investments last year alone!
In this senior individual contributor lead position , you'll play a critical role in leading the Product Support engineering team in the activities related to supporting the Fluxx products, driving the team's success in both delivery and technical excellence.
This is a full-time exempt and remote position.
What you'll do :
- Provide technical leadership to the team, and use best engineering practices drive a steady stream of problem resolution and product improvements aimed at reducing the number of support issues being reported.
- Work cross functionally with engineers, designers, QA, product managers and our customer support team to ensure the highest efficiency and quality of the work of the team.
- Influence overall technical decisions and roadmap, especially as they might impact product reliability, team efficiency and customer satisfaction.
- Manage the Product Support team against their goals of customer satisfaction.
- Oversee the triage and prioritization process of incoming support issues to ensure timely and effective resolution.
- Have regular 1-1 with Product Support team members and take an active role in their skill development and technical growth.
- Provide thought leadership in the continuous improvement of our system, tests, and data quality indicators.
- Produce high-quality software that is fully tested, code reviewed, and secure.
- Keep yourself informed and up-to-date with the evolving technology landscape.
What you bring to the team :
You'll have a better chance of success given experience with :
Salary :
The expected annual base salary for this role is $154,000-$190,000. The base pay range is subject to change in the future.
The successful candidate's starting salary will be determined based on, but not limited to (a) location; (b) individual candidate skills and qualifications; and (c) individual candidate experience.
Fluxx is committed to fair and equitable compensation practices. We take a market-based approach to pay which may vary depending on your location. Locations are categorized into one of three zones based on a cost of labor index for that geographic location and our compensation philosophy.
Why Join Fluxx?
Fluxx is more than a tech company—we're a community committed to making a difference. We celebrate diversity and inclusion, value collaboration, and are dedicated to creating a workplace where everyone can thrive. If you're passionate about building relationships, driving engagement, and empowering customers, we'd love to hear from you.
Benefits :
Fluxx offers the following benefits for the position subject to applicable eligibility requirements : Medical, dental, and vision insurance; Flexible time off; Paid sick leave; 12 weeks of fully-paid parental leave; Annual learning and development stipend; Internet stipend; One-time home office set-up stipend; 401(k) retirement plan with company match. This position is also eligible for incentive stock options, subject to the terms of Fluxx's applicable stock plans.
More About Fluxx :
We are a people-first and inclusive workplace committed to continuous learning. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
Salary : $154,000 - $190,000
