Technical Support Specialist

Flybridge Staffing is currently searching for a Technical support professional to join a growing client in the Boca area. This is a contract position with competitive pay, extensions possible, and will work onsite.

The Technical Support Specialist will provide technical assistance for MacBooks, iPhones, and Windows workstations in a Microsoft 365 environment. The role will focus on executive-level (C-level) support and be responsible for device management, troubleshooting, and implementing best practices for both Mac and Windows users in a dynamic workplace.

Experience:

• Associate's degree and 3 years of experience in either desktop or help desk support.
• Experience providing technical support to C-suite executives or high-level leadership.
• Experience troubleshooting both Mac and Windows Workstations
• Experience with device management tools like JAMF, Intune, or similar for iPhones, Mac and Windows environments.
• Strong experience with Windows 10 and Office 365 support.
• Experience supporting and configuring conferencing tools such as Teams and Zoom
• Experience PC imaging. (ManageEngine or others)
• Experience with Active Directory and Group Policy

Responsibilities:

• Provide direct, personalized technical support to C-suite executives (CEO, CFO, CTO, etc.) across both Mac and Windows devices.
• Configure, manage and support iPhones and other mobile devices, including email, apps, and security policies.
• Proactively identify solutions to streamline executive workflows and improve technology performance.
• Lead the development and documentation of MacBook standards for the organization.
• Oversee MacBook deployment, including configuration, software installation, and troubleshooting.
• Work with the IT team to ensure seamless integration of MacBooks within the Microsoft 365 ecosystem.
• Provide troubleshooting support for Microsoft 365 applications, ensuring smooth operation across Mac and Windows platforms.
• Assist users with issues related to cloud services, email, and collaboration tools like Teams, SharePoint, and OneDrive.
• Document system configurations, best practices, and troubleshooting steps to ensure consistency and knowledge sharing.

If your background aligns with the above details and you would like to learn more, please send your resume to jobs@flybridgestaffing.com or on our website, www.flybridgestaffing.com and one of our recruiters will be in touch with you ASAP.

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