Duty Manager

Summary and Objective

The Duty Manager is responsible for leading daily operations across all fleets, ensuring seamless communication, efficient problem-solving, and optimal resource allocation. This role involves overseeing flight operations, maintenance coordination, and crew readiness to support a superior client experience. The Duty Manager ensures that all operational issues are anticipated and resolved with minimal disruption, maintaining the highest standards of safety, service, and efficiency.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Flight Operations

• Monitor and oversee day-of-flight operations, ensuring timely flight following and accurate dissemination of information.

• Maintain an elevated level of communication across stakeholders, including flight crews, client services, and operations teams.

• Proactively identify and address potential disruptions such as weather, ATC delays, maintenance issues, and crew readiness.

• Ensure the optimization of trips executed on fleet aircraft, maintaining high utilization rates.

• Facilitate cross-functional decision-making processes to resolve operational challenges.

Maintenance Coordination

• Collaborate with Maintenance Planners to optimize scheduling of inspections, preventive maintenance, and AOG (Aircraft on Ground) events.

• Consolidate planned and unplanned maintenance to minimize operational impacts.

• Provide accurate future maintenance projections to ensure fleet readiness.

• Track third-party maintenance accountability, including Return to Service (RTS) timelines and parts management.

Crew Management

• Ensure proper crew availability and readiness for planned and RTS aircraft.

• Work with Crew Scheduling and Training Departments to align staffing and training with operational needs.

• Oversee crew communication, confirming readiness prior to flights and addressing any potential issues.

Client and Customer Service

• Understand and prioritize client needs, ensuring these requirements are effectively communicated to operations teams.

• Support Client Services by managing VIP needs and facilitating cross-functional collaboration during IROPs (Irregular Operations).

• Monitor and report customer service performance metrics to drive continuous improvement.

Administrative and Reporting Duties

• Ensure accurate and timely documentation, including flight logs, delay codes, crew pairings, and other operational data.

• Continuously verify the Tactical Board is updated with correct data. Assigning the appropriate parties to make corrections or enter in data.

• Track and report key operational metrics to stakeholders.

• Regularly update the OCC (Operations Control Center) on operational changes and outcomes.

  
  

Skills and Abilities

• Strong leadership and decision-making abilities.

• Effective communication skills, both oral and written.

• Proficient in Microsoft Office Suite and operational planning tools.

• Excellent problem-solving under pressure with a focus on proactive solutions.

• Ability to multitask and prioritize in a dynamic, fast-paced environment.

• High attention to detail and a commitment to excellence.

  
  

Supervisory Responsibilities

• Provide leadership to Dispatch team members, ensuring efficient daily operations.

• Serve as the primary point of contact for resolving escalated operational issues.

• Mentor and support team members, fostering professional growth and development.

  
  

Work environment

• Typical office and computer lab environment with frequent interruptions.

• Exposure to loud noises including airplane machinery and jet engines.

  
  

Physical demands

• Ability to see and hear clearly

• Ability to read, comprehend, and speak English clearly

• Ability to sit, stand, and walk for extended periods

• Ability to regularly lift/move up to 30 pounds

  
  

Dress Code and Uniform

• Well-groomed appearance

• Adherence to department dress code

  
  

Travel required

• Some, less than 10%

  
  

EEO statement

flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Education and Experience

• High School Diploma or Equivalent.

• Minimum 1-3 years of experience in Aerospace or Aeronautics operations.

• Strong understanding of private aviation dispatch processes and FAA regulations.

• Must be authorized to work lawfully in the United States, must provide two forms of Federal Identification.

• Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.

  
  

Preferred Education and Experience

• Associate’s or Bachelor’s degree in Aviation or related field.

• Knowledge of business jet performance capabilities.