Wellness Studio Manager

Join our one-of-a-kind community! Flying Buddha Studio is a movement and wellness center in Gaithersburg, MD. We offer virtual and in-studio aerial yoga and aerial arts (i.e. lyra, aerial dance) for adults and kids, pole fitness, yoga wall, bungee, and floor-based/mat classes. Additionally, we offer specialized teacher trainings, workshops, special events, and customized private classes/parties for individuals and businesses.

Job Summary

We are seeking an energetic and driven Studio Manager to lead and grow our studio's sales and membership base while ensuring an exceptional experience for our clients. The ideal candidate will possess strong organizational skills and have proven experience in management and leadership.

If you're ready to combine your love for fitness with your sales and management expertise, we’d love to hear from you! Apply today and help us grow our vibrant studio community.

Benefits:

• $42,000 salary 25% commission on sales of memberships
• Discount on merchandise/studio retail
• Unlimited growth potential within the company
• Access to a free Premium Membership which includes unlimited classes as part of your perks (when you’re off the clock)

Job Responsibilities

This role is comprised of 60% sales, 20% management, and 20% studio operations.

Sales

• Focus on increasing Flying Buddha Studio’s revenue through expanded membership sales, higher class and workshop attendance, merchandise sales, and other promotional opportunities.
• Lead, implement, and coordinate activities that drive sales. This includes managing in-studio promotions, personalized outreach efforts, upselling and cross-selling initiatives, and fostering strategic partnerships with local businesses and corporations.
• Client Engagement/Retention: Be “the face of FBS”, demonstrating clear communication, enthusiasm, respect and kindness towards others and building strong relationships with clients to foster loyalty and encourage referrals.
• Responsible for meeting revenue goals and is promotionally-oriented and can direct sales through studio-required outreach.
• Oversee membership sales by assisting staff in effectively explaining membership options, promotions, and payment plans while ensuring they consistently execute the sales process.
• Tracking sales goals and performance metrics and coaching staff to improve where necessary.
• Organize and oversee studio events, open houses, and workshops to increase brand visibility and drive community engagement.
• Work closely with the Marketing Coordinator to promote classes, events, and membership offers.
• Analyze sales data and member feedback to identify trends, track progress, and refine strategies for continued growth.

Management/Leadership

• Train, motivate/coach, and support front desk staff to deliver outstanding customer service, meet sales goals, and uphold studio standards.
• Point of contact for all teachers and front desk staff regarding classes, scheduling, policies; responding in a timely manner to provide feedback and guidance.
• Ensure adherence to all business policies for the studio's policies and procedures.
• Assist the Owner with teacher meetings, trainings, communications, and events.
• Ensure teachers are completing duties and meeting the highest level of service and knowledge around classes, workshops, and services.
• Assist Owner with onboarding activities and training front desk staff.
• Coordinate regularly scheduled front desk staff meetings to discuss schedules, upcoming workshops, promotions, and any policy changes. Provide meeting minutes; action items, who is responsible for the action items, and decisions made.
• Maintain standard operating procedure documents (e.g., Employee Training Manual, Employee Handbook).

Operations

• Oversee daily studio and front desk operations, ensuring smooth processes such as: proper student check-in procedure, membership sign ups/contracts, telephone inquiries, email inquiries, cash handling, sales calls, delinquent account procedures, customer care calls, and document scanning.
• Ensure the studio is clean, safe, and welcoming; coordinate with facilities maintenance.
• Effectively coordinate with the Owner and vendors regarding ordering and inventory activities for the Higher Vibes Self Care Shop.
• Share responsibility (with Marketing Coordinator) of managing MindBody software.
• Responsible for ensuring customer accounts are accurate and up-to-date, adding profile notes; resolving customer needs and complaints; collecting overdue accounts as needed.
• Troubleshooting basic tech issues for POS system, printers, ipads, computers, audio system, etc. and coordinating with IT support if necessary.

Qualifications

• Passion for the wellness industry and the benefits of movement and mindfulness.
• Proven experience in sales, staff management, and team motivation preferably in a fitness or wellness setting.
• 2 years of sales experience.
• 2 years of management experience.
• Strong customer service, excellent communication, and interpersonal skills in person, on the phone, and via email.
• Ability to manage and drive all revenue streams, from membership sales to retail.
• Self-motivated team player who independently initiates and manages projects with minimal oversight.
• Ability to identify areas for improvement and collaborate with the team to implement changes.
• Strong time management, organizational skills, and attention to detail.
• Desire to grow personally and professionally in a long-term career with exponential growth potential as our studio expands.
• Proactive, adaptable, and able to manage change and transition effectively.
• Social media proficiency.
• Ability to work flexible schedules, including weekends and holidays.
• Experience with CRMs and Gmail/G Suite is a plus.

Hours:

• The Studio Manager maintains an active presence in the studio by spending a minimum of 40 hours per week there.
• We are open Monday through Sunday, and you will be required to work five days a week. Scheduling is flexible for which five days.

Job Type: Full-time

Pay: $42,000.00 - $65,000.00 per year

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift

Experience:

• Sales: 2 years (Required)
• Management: 2 years (Required)

Work Location: In person

Salary : $42,000 - $65,000