Flight Coordinator

Classification: Non-Exempt
Salary Range: $20.25/hr
Date: December 2024

We are seeking a Flight Coordinator to join our team! The Flight Coordinator is responsible for performing quality checks of in-flight meals and ensuring that customers’ orders are complete.

Essential Functions

• Must punch in to work in full uniform, Check in with dispatch at beginning of shift for aircraft configuration and account information.
• Must only load the required number of meals based on menu specifications, final catering figures and ensure temperature is maintained with proper dry icing of meals prior to removal from refrigeration.
• Report to Equipment/beverage packing areas to check equipment, beverage flight setup with airline specifications to include dry icing of beverages and signoff on checklist.
• Communicates any shortages or substitutions with FFG shift manager on duty.
• Required to take a FFG radio for communications during flight sign offs.
• Communicates with and maintains excellent customer relations with Airline and flight crews also informing them of shortages, substitutions.
• Issues crew a copy of menu handouts, explanation (breakdown) of meals
• Boarding bill.
• Communicates and help ensures all aircraft changes and schedules are adjusted.
• Ensure airline specifications are adhered to, including menus, a/c boarding, ramp safety, etc.
• Ensure flight equipment and food is set up and delivered correctly to meet airline requirements.
• Check trucks for completeness before kitchen departure at the FFG facility.
• Ensures on time departures.
• Responsible for informing Account manager or Operations Management of inbound shortage or irregularities.
• Follow HACCP guidelines taking temperatures in the kitchen before the flight leaves the facility and once loaded on the A/C. Must following the Regulated use of a laboratory coat during the in-house setup of flight.
• Work in safe manner to prevent accidents to self and coworkers and report all unsafe incidents.
• Will be required to drive catering truck to aircraft/assist catering if needed.
• Complete the FFG Coordinator reports, bank usage, temperature logs, and Security times and report all discrepancies of the flight handled and inform the Account Manager, Transportation Manager and Operations Managers with a copy of the report.

Skills and Qualifications

• Must have driver's license and Passport Authority background check.
• Must be able to speak, read and write fluently in English is required.
• Must be reliable -presentable-professional.
• Able to work with others as a TEAM PLAYER.
• Able to work closely with customers in a fast-paced environment.
• Computer knowledge of Microsoft programs: OUTLOOK, EXCEL, WORD.
• Must have basic Math Skills.

Supervisory Responsibility
This position has supervisory responsibilities.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee must be able to regularly stand, bend, lift, and move intermittently during the workday. Employee will be active, walking, lifting and pushing 50 lbs., exposed to various temperature changes (hot and cold) and noise levels, and exposed to fall hazards. Some job duties of this position will also require to the employee to sit for an extended period of time and reach with hand and arms.

Position Type/Expected Hours of Work
This is a full-time exempt position in a 24/7/365 work environment.
Flexibility with weekdays, evenings and weekend required.

Travel
0%

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits
Flying Food Group, LLC offers a comprehensive benefits package that includes medical, prescription, drug coverage, dental, vision, life insurance, disability insurance, accident, critical illness, and hospital indemnity plans, flexible spending accounts, employee assistance program, commuter benefit, retirement program 401(k), tuition reimbursement, and pet insurance.
XJ6