Admissions Manager

Description

The Admissions Manager holds the core value Welcome Home as golden. They understand the importance of following core processes and that details are the key to prioritizing safety. They are excited to lead each step of the process to allow for seamless communication and onboarding of campers and volunteers by unlocking the opportunity for all to have a transformational experience at Flying Horse Farms (FHF).

The Admissions Manger’s process-driven and detail-oriented working style is a critical ingredient to unlocking the secret sauce at FHF. They deliver extraordinary customer service through warm hospitality and integrate the voice of camp to reach all audiences through daily communications.

This team member will lead the work of the Admissions Team including processing of applications for campers, camper families, and volunteers. They have a knack for managing the fine details of administrative processing and love to organize data and information. They have a keen sense of safety and responsibility, and lead with integrity to role model camp’s values for others. This team member thrives working independently and can jump into a variety of situations with confidence. The ideal candidate will have experience working in an administrative role and have the skill and drive to elevate the camp experience for all.

Requirements

The responsibilities for this position include, but are not limited to, the following:

General

• Manage the administration of camper and volunteer application databases across camp program offerings
• Lead the work of the Admissions Team
• Manage annual volunteer, camper, and family survey processes and assist with development of annual survey reports
• In collaboration with the Admissions Team, conduct annual evaluation of camper and volunteer admissions process and lead the implementation of updates to reflect best practices and the current needs/trends of camp
• Regularly evaluate camper and volunteer application processes to ensure accuracy, efficiency, and a high level of customer service are maintained
• Ensure accurate and timely reports, data, and statistics including pre-camp reports, grant requests, annual Impact Report, and volunteer and camper evaluation statistics
• Support the facilitation of relationships with external partners as they relate to camper and volunteer admissions
• Manage camper and volunteer recruitment events including staffing, supply inventory, scheduling, and day-of logistics
• Serve on the emergency staffing table to support in-camp operations
• Be trained in emergency response protocols and be available to report to camp within two hours in the event of an evacuation or other emergency
• Live on-site during camp programming with direct responsibility for supporting volunteers & general camp operations
• Maintain non-traditional working hours (evenings and weekends) with a flexible work schedule throughout the year
  
  

Campers & Families

• Manage implementation of the annual camper engagement strategy
• In collaboration with the Admissions Team, develop and oversee annual family communication guidelines
• Lead the development of safe and efficient camper arrival, check-in, and departure procedures
• Facilitate camper placement meetings and lead communication of placement information with caregivers
• Manage camper application processing; ensure accurate and timely communication to caregivers and medical professionals and adherence to compliance and risk requirements
  
  

Volunteers

• Lead the implementation of annual engagement and retention strategy to recruit and place a dynamic and skilled community of volunteers, totaling ~800 volunteer positions annually
• Lead and organize volunteer appreciation initiatives and events with the Volunteer Coordinator
• Manage volunteer application processing to ensure accurate and timely processing of interviews, background checks, and paperwork while adhering to compliance and risk requirements to ensure camper safety
• Manage volunteer placements including conducting regular assessments of program needs and maintaining alignment between volunteer skillsets and available roles to ensure adequate staffing across camp program offerings
• In collaboration with the Associate Camp Director, develop and implement Volunteer Orientation schedules across camp program offerings
  
  

Required Skills & Experience

• Demonstrated meticulous systems-based organizational skills and attention to detail
• Ability to work for extended periods of time on a computer
• Ability to provide excellent customer service and demonstrate professionalism in phone communication
• Ability to collaborate with multiple project managers and key staff across multiple teams??
• Manage tasks and workload in a fast-paced, deadline-driven role?
• Demonstrated excellent written and?oral?communication skills?
• Experience working and proficiency in Microsoft Office applications
  
  

Preferred Skills & Experience

• Non-profit experience
• Experience in an administrative role
• Experience working with a web-based data management system