Conference Captain - Full Time

Description

This position pays Hourly wage plus applicable gratuities and/or service charge distribution in accordance with company policy. 

Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world-class hospitality. Our resort offers an exceptional experience with top-notch amenities including two championship golf courses, luxury hotel, state-of-the-art fitness club, rejuvenating spa, fine dining options, and more.

Our Flying Horse team is composed of dedicated professionals who strive to deliver unparalleled service to our guests. We value diverse skill sets and experiences, as they contribute to our dynamic and vibrant work environment. We're continually seeking to expand our team with individuals who have a passion for hospitality and a commitment to creating memorable experiences for our guests.

Join us at Flying Horse Resort and Club, your success starts now.

ROLE & RESPONSIBILITIES:

This role will share responsibility for oversight and execution of daily aspects of Banquet Event Orders for Conferences. The role of the Conference Captain will be a customer-facing and will need to support the broader conference staff. Their duties include consulting with Sales and Banquet Chef while determining the best layout and staff responsibilities in accordance to the Conference Banquet Event Order.  The Conference Captain will work hand in hand with staff to support, monitor, develop and lead a team in a positive environment. Our team members use their creativity and talent to invent new solutions, meet new demands, and offer the most effective services/products in the industry for the best guest experience.

The Conference Captain will be passionate about our culture, food, wine, alcoholic beverages, and service to thoroughly enjoy creating excellent experiences for our members and guests. The ideal candidate will have a friendly, outgoing disposition and previous experience working in a bustling, fast-paced, fine dining setting.

• Lead and coordinate Banquets Event Orders for Conferences
• Ensuring room set ups per Banquet Event Order (BEO) and that our standards are maintained.
• Anticipating conference needs, respond promptly and create solutions to issues that may arise. Always aim to improve the guest experience and create ‘WOW experiences’ for our customers.
• Assist in the training of new employees as well as the continuous training of existing staff to uphold high levels of service
• Oversee/Enforce staff uniform and appearance compliance
• Maintain AV Inventory and Train staff AV SOP
• Oversee both front and back of house operations
• Maintain high-quality food standards
• Oversee our staff’s compliance with all health code and sanitation requirements
• Provide exceptional customer service and lead staff to do the same
• Respond to customer complaints quickly and resolve them effectively
• Develop strategies with Manager for improving our customers’ conference experience
• Assist in Maintaining Inventory and Ordering of goods and cleaning products in conjunction with Sr. Food & Beverage Manager
• Identify methods our team can use to cut waste, decrease costs, and improve profits
• FOH Daily Operations
  • Oversee the set-up, organization and service of conference BEOs and ensure that the highest standards of quality and service be maintained
  • Cleanliness of FOH and BOH
  • Responsible for assigning responsibilities and delegating duties to conference team
• Responsible for transactions/gratuities that are rung into the POS
• Speak with accounting on any discrepancies
• Provide input to kitchen on menus, special events and presentation efficiency
• Attend monthly meeting with Manager, Stewarding Supervisor and Banquet Supervisor to assist with weekly preparations

The ideal Conference Captain will:

• Have a proven record within a luxury service environment
• Experience in delivering exceptional standards
• Have an eye for detail
• Be a great communicator and primarily be guest focused
• Be determined to create a memorable customer experience.
• Possess strong team leadership skills
• Be physically fit and be able to stand for long periods of time
• Have previous experience in training and developing staff
• Be highly organized
• Have good knowledge of Health and Safety legislation
•  Have strong oral communication skills
•  Possess the ability to work effectively under time deadlines.

Qualifications

QUALIFICATIONS & EDUCATIONAL REQUIREMENTS:

• Minimum 1 year of conference experience in an upscale environment.
• Minimum 1 year of Audio Visual experience
• Schedule flexibility that includes working evenings, weekends, and holidays
• Country club experience preferred

ADDITIONAL NOTES:

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position

BENEFITS FOR FULL TIME JOBS:

Flying Horse Resort & Club offers a comprehensive benefits package, including medical, dental, and vision insurance; company-paid life insurance; and short-term and long-term disability coverage and paid time off. Additionally, we provide a 401(k) retirement plan with an employer match. All benefits are subject to the terms of the applicable plan documents, including eligibility requirements and waiting periods, as required by law.

Salary : $12 - $15