Spa Concierge

Description

ROLE & RESPONSIBILITIES: 

The Spa Concierge is the first impression agent and receptionist for Club Members and guests, making it critical to present a pleasant and relaxing demeanor to ensure that each Club Member and guest has a positive and memorable experience during their visit at The Spa.

• Warmly greet all guests and assist guests with any questions regarding services and products.
• Answer the telephone and book all appointments.
• Check guests into our computer system and check guests out which includes charging guests correctly.
• Maintain the tidiness and organization of the relaxation areas and spa lockers located in the locker rooms.
• Maintain the general cleanliness and organization of the reception area.
• Maintain the flow of client appointments.
• Stock reception area shelves with retail products and displays
• Review all chits at the end of each day for services.
• Assist Spa Manager with client feedback and assist with needs for improvement as needed.
• Foster and maintain a respectful and inclusive team environment.
• Knowledgeable in products sold in the spa and sell products through our POS system.
• Must be available to work one weekend day and holidays.
• Stay up to date on marketing initiatives.
• Perform both opening and closing duties.
• Perform any other related duties as instructed by management.

Qualifications

QUALIFICATIONS & EDUCATIONAL REQUIREMENTS: 

Must have one year of experience working as reception. Must be detail oriented, accurate and possess good organizational abilities and be capable of handling multiple tasks simultaneously.

Must possess customer service skills and strong oral communication skills. Must be competent, dependable, punctual, professional, and detail oriented. Must be able to use tact and diplomacy to meet high demands of Spa and Spa customers.

ADDITIONAL NOTES:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.