Front Desk Leader / Guest Experience Manager

Job Title: Front Desk Leader/Guest Experience Manager
Company: Flying Scissors Salon & Spa
Location: Clermont, FL
Job Type: Full-Time
Pay: Competitive Bonuses Leadership Growth Opportunities

About the Role:

Are you a natural leader with a passion for organization, people, and growth? We're seeking a Front Desk Leader who thrives in a high-end, fast-paced salon environment. This person will lead our concierge team, elevate the guest journey, and help maintain the 5-star experience we’re known for.

Key Responsibilities:

• Oversee front desk team and daily guest operations
• Ensure smooth booking, check-ins/outs, and rebooking systems
• Track key performance indicators and support team success
• Communicate with stylists, guests, and leadership to create flow
• Implement and elevate guest experience standards
• Coach and mentor the front desk team toward personal and team goals

What We’re Looking For:

• Leadership experience in hospitality or salon/spa settings
• Passion for personal development and team culture
• Tech-savvy, strong communicator, detail-oriented
• Calm under pressure and driven by solutions
• Loves making people feel seen, heard, and supported

Perks & Benefits:

• Leadership development training
• Growth into higher leadership roles
• Bonuses & recognition programs
• Warm, collaborative team culture
• Contribution to a company that cares deeply for its guests and team

Apply today and lead from the heart. This is more than a front desk—it’s the front line of magic.

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Free parking
• Professional development assistance
• Tuition reimbursement

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

Work Location: In person

Salary : $15 - $20