What are the responsibilities and job description for the Customer Service Representatives (Bilingual English/Spanish) position at Flynn O'Hara Uniforms?
Family-owned FlynnO'Hara Uniforms, a family owned, Philadelphia-based supplier and retailer of high-quality school uniforms, gym wear, and medical attire, founded in 1972. We offer our team members flexible scheduling, a friendly working environment, in addition to competitive pay. Our Philadelphia, PA Corporate Office, is looking to fill several FT or PT Customer Service Representatives who are resourceful, outgoing, patient, and a fast learner. The ideal candidate should be fluent in both Spanish and English, detail oriented with excellent computer and telephone communication skills with the ability to work independently, in a fast-paced environment.
Initial interviews will be conducted virtually via a team's or zoom call.
Applicants must be 18 years of age or older!
Duties & Responsibilities:
- Provide prompt, courteous, and efficient telephone service to our customers.
- Assist customers with inquiries regarding orders and products.
- Process new orders.
- Assist customers with the correct fit for their child/children.
- Check orders for accuracy.
- Learn product line and processes.
Qualifications:
- High School diploma or equivalent.
- One to two years of high volume call center experience preferred.
- Previous order entry/keystroke experience required.
- Well-developed understanding of customer service satisfaction and soft skills
- Availability to work a flexible schedule during our busiest season (June to September) including evenings and Saturdays.
Required Skills:
- Fluency in both English and Spanish is required.
- Strong initiative & work ethic.
- Ability to work well under pressure.
- Good collaboration and team skills.
- Must possess excellent written and verbal communication skills.
- Must possess strong organizational skills and attention to detail.
Benefits (FT employees only)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- HSA with company contribution per payroll
- Supplemental benefits (short term disability, life insurance, accident insurance)
- 401k with company match (FT & PT)
- Paid life insurance policy
- Paid parental leave policy
- Holidays and PTO time
- Employee discount (FT & PT)
Required Education:
- High school or equivalent
Salary : $15 - $18
