Depot Technician

Technology Depot Technician

Company Background

Flynn Restaurant Group (FRG) was started in 1999 as the owner and operator of eight Applebee’s in Washington State.

Since then the company has grown at over 30% a year, added three additional leading brands in Taco Bell, Panera, and Arby’s, and has become the largest restaurant franchise and one of top 20 largest foodservice companies in the United States.

Today, through its four wholly-owned subsidiaries, Apple American Group, Bell American, Pan American, and RB American Group, FRG owns and operates over 460 Applebee's, 280 Taco Bells, 137 Panera cafes, and 370 Arby’s representing $2.3 Billion in Sales and directly employing almost 50,000 people in 35 states.

Going forward the company plans to continue its aggressive growth by building and acquiring additional restaurants as well as opportunistically expanding into other brands and businesses.

Flynn Restaurant Group Support Center

Our mission at the Support Center is clear – we provide ever improving support and systems that enable our operators to be more effective and focus on running premier restaurants.

We value our 150+ employees and are committed to setting clear expectations, rewarding and appreciating their contributions and helping our employees reach their full potential.

We look for people to join our team who think beyond themselves and consider the overall business, that want to “Own it” and have the “Whatever it Takes” attitude!

Position Description

The Technology Depot Technician will be responsible for the repair, shipping and receiving of restaurant point of sale related equipment. This is an entry level position with on-the-job training, therefor experience is a plus, but not required. The Depot Technician will be tasked with the in-house repairs of POS terminals, KDS equipment, BOH servers and any other technology contained within the businesses. To facilitate this, the Depot Technician will need to work with the Technology Depot Manager to maintain inventory (asset/warehouse management), utilize tracking software (CG4, FedEx, and ServiceNOW), and manage all aspects of delivery and return of goods in need of repair. The Depot Technician will create and adhere to processes for equipment managed by other departments within the company. They will also assist and aid in the creation of Knowledge Base Articles in ServiceNOW.

Essential Duties and Responsibilities

Primary Duties

• General repair of PC based equipment to include:
• KDS equipment – QSR, Logic Controls, Par
• POS equipment – Toshiba, Par, NCR, IBM
• BOH PC – Dell, HP, Lenovo
• Computer systems
• Dell Hardware Repair Certification is a plus
• Eager to learn and understand the troubleshooting and testing processes
• Provide accurate and timely logging of customer incidents, requests, and tasks
• Work in ServiceNOW Requests and Tasks to complete workflow for equipment requested by end users
• Demonstrate initiative and act independently to resolve warehouse and repair related task
• Assist with maintaining knowledge base articles, depot toolsets, and user documentation for knowledge transfers in/out of ServiceNOW with colleagues
• Receiving and processing of shipments at varying times from multiple vendors
• Proper asset tagging of equipment

Secondary Duties

• Support and supplement our managers in the restaurants as well as our field technicians to supply working equipment.
• CG4 asset organization
• Ability to assign equipment to users or locations
• Assist the Technology Depot Manager to act as product liaison for major products or rollouts, working with other areas of IT, other departments, and third-party vendors to solve technical issues as needed

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability desired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Entry level position with training provided

Intermediate understanding of PC and technology related hardware

1-3 years’ experience in IT or warehouse related work is a plus

ServiceNOW experience also a plus (ITIL/ITAM)

Language Skills

Excellent English verbal and written communication skills needed

Reasoning Ability

Ability to discover solutions in a team setting with limited information. Self-proficient in logical reasoning to resolve hardware complications.

Certificates, Licenses, and Registrations

ITIL, CMDB, ITAM Experience/Certification a plus

Dell Hardware Repair Certification a plus

CompTIA A+ Certification a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift, carry and place various computer/phone equipment up to and exceeding 50 pounds
• Ability to kneel, bend, stand, or climb to facilitate connectivity of devices
• Ability to read and work from paper and/or monitors
• Ability to work within time constraints

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Work for Flynn?

Flynn Restaurant Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us:

Medical / Dental Vision

Retirement and Savings Plan

Short and Long Term Disability

Basic Life Insurance

Voluntary Life Insurance

Tuition Reimbursement

Paid Time Off

Flexible Work Schedules

Company Outings

Dining Discounts

PC/Laptop Assistances

On-Site Fitness Center

On-Site Daycare

On site Cafe

The Flynn Restaurant Group is an Equal Opportunity Employer