Manager, Salsify Services

About Flywheel

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Opportunity

We're looking for a Salsify Services Manager to lead a team of Solutions Architects responsible for executing Salsify services for our customers. The manager plays a crucial role in people management, commercial sales support, client support, and partnership building. This manager role also contributes to strategic department and organizational initiatives and reports to the Sr. Director of PIM & Syndication.

What You Will Do :

• Develop and execute strategies to drive revenue growth for Salsify support services, aligning with overall organizational goals and objectives. Strategies should include both new business as well as the retention and expansion of existing contracts.
• Act as a subject matter expert and provide pre-contract support to the sales team as a key technical resource, addressing client inquiries, concerns, and technical requirements.
• Assist in contract negotiations, reviewing terms and conditions, providing insights, and making recommendations to ensure alignment with service capabilities and client expectations.
• Collaborate and provide training to the sales team to develop and refine commercial service packages to effectively communicate and position our offerings to prospective clients.
• Stay updated on industry trends, market dynamics, and competitive landscape to identify new opportunities for service package enhancements and differentiation.
• Foster strong relationships and partner with Salsify to identify and evaluate potential capabilities, technologies, and resources to boost team performance and productivity
• Act as the first point of contact for Salsify client escalations, providing guidance and support to direct reports resolving issues and ensuring client expectations are met.
• Track the progress and utilization of hours against client contract obligations and ensure that we're on track to fulfil hours before contract end, or that team members are proactively suggesting ways to utilize hours to drive impact for clients.
• Lead and drive continuous improvement initiatives within your area of ownership, identifying opportunities to streamline processes, drive efficiency, and improve operational performance
• Actively participate in leadership team meetings, contributing ideas, perspectives, and solutions to drive positive outcomes and address challenges or opportunities within the organization.
• Build relationships across the leadership team and organization to advocate effectively for your team's needs and to understand how your team can support cross-functional client contracts.
• Lead and manage a team of solutions architects by setting clear performance expectations and goals for team members, conducting regular check-ins, evaluating performance, and providing consistent feedback to drive individual and team success.
• Own and maintain onboarding and ongoing training materials that effectively introduce new hires to the organization, departmental processes, and build the Salsify skills required to service clients.
• Support tracking team member workload capacity, track contract hour utilization, assign account team members to new contracts, transition accounts as needed, and provide rationale for incremental hiring requests.

Who You Are :

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Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

The Interview Process :

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet several people from the team 1 : 1 and there might be further skill assessments in the form of a Take Home Assignment / Case Study Presentation or Pair Programming / Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce

Flywheel Commerce Network's goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you.

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IMPORTANT ALERT : Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.

Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms.

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