What are the responsibilities and job description for the Payment Experience Associate I Spanish Speaking position at Flywire?
The Opportunity :
We at Flywire are seeking a Payment Experience Associate I.
Payment Experience roles at Flywire are not your typical support roles. As the first point of contact at Flywire you will be equipped with broad knowledge of Flywires core business capabilities which alongside your positive attitude and the support of our amazing global team allows you to troubleshoot any aspect of our payers problems.
As part of this role you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fastpaced environment where growth and change are the norm. A Payment Experience Associate is a problemsolver who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. Youre highly skilled at uncovering customers needs then following through with enlightening solutions. Resilience curiosity cultural awareness and empathy are key traits as your daytoday will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.
You will :
- Develop a thorough understanding of the companys products services and policies to provide accurate efficient and personalized solutions to Flywire users.
- Handle customers questions and concerns by phone chat email or any applicable contact channels with speed professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.
- Carry out proactive payer outreach as needed to support the completion of a booking or the resolution of an issue.
- Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
- Conduct daily followup with previously unresolved requests.
- Collect feedback to better understand payment issues and payer trends be the voice of the payer within Flywire escalating insight to the senior members.
- Stay updated on new product features updates and company policies to provide accurate and current information to customers.
- Be inspired to take initiative in new projects that contribute to the greater success of the business.
- Be highly flexible and open to change in job responsibilities processes and procedures as the company grows and evolves.
- Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude.
- Have fun while working hard with a goaloriented team.
Qualifications :
Heres What Were Looking For :
General
Communication
Knowledge & Application
Problem Solving
Data Analysis
Responsible for basic data entry and reporting tasks ensuring accurate documentation and organization of data from customer interactions.
Technologies We Use :
Strong preference for candidates located near our geoclusters and hubs in the East Coast : Boston Atlanta Charolette Orlando Miami Tampa Philadelphia Providence Buffalo NYC & NJ
Additional Information :
What We Offer :
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your goto person for any questions.
The US base salary range for this fulltime position is $40000$48000 plus restricted stock units and benefits. Our salary ranges are determined by role position level and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range individual pay is determined by work location and several other factors including jobrelated skills experience relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity gender equality and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.
Remote Work : Employment Type :
Fulltime
Key Skills
Business Intelligence,Category Management,Drawing,Electrical Controls,Academics,Graphics Design
Vacancy : 1
Salary : $40,000 - $48,000
