What are the responsibilities and job description for the Key Account Manager position at FM Industries?
GET TO KNOW US:
FM Industries can promise you an environment that not only encourages your best, but also rewards it with plenty of room to grow. FM industries is a premier manufacturing solutions provider. We specialize in build to print, precision machined components, anodizing and engineered thermal spray coatings. We provide customers leading edge support from protype to production.
FM Industries has locations in Fremont and Livermore, CA with multiple shift opportunities!
Days: Mon-Fri
ESSENTIAL DUTIES:
- You will act as the key interface between the key customers and all internal teams.
- Develop trust relationships with major customers to ensure their confidence
- Acquire a thorough understanding of key customer needs and requirements
- Ensure the correct products are delivered to customers in a timely manner
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Understand how to deliver bad news and a recovery plan
- Prepare regular reports of progress and forecasts using key account metrics
- Comply with applicable environmental, health and safety laws and regulations, Company policy and accepted safe work practices
EDUCATION AND/OR EXPERIENCE REQUIRED:
- Bachelor‘s Degree and/or 3-5 years of customer support experience
- Experience in Account Management and display a positive attitude.
- Excellent organizational and presentation skills
- Strong account management and relationship building skills
- Initiative to undertake or continue a task or activity without another’s prodding or supervision
- Experience in managing major national accounts.
- Highly self-motivated and autonomous.
- System proficiency, especially in Excel, and have the ability to learn in-depth internal software programs
- Customer Management
Give us your best and we’ll give you ours!
