What are the responsibilities and job description for the Integration Specialist (Remote) position at FMG Suite?
What We Do
We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves.
We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort.
About Our Culture
FMG started over a decade ago and now has 300 (and growing!) employees spread out across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work/life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor.
Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We’re building a winning team of A players and we hope you’ll be next to join us.
Our Commitment to Diversity, Equity, and Inclusion
At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work.
Our Employee Benefits
FMG strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide.
- Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
- Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.
- Robust Insurance Plan including:
- Medical with $0 co-pay Telehealth plan
- Dental
- Vision
- Health Savings Account (HSA) with generous employer contributions
- Flexible Spending Accounts (FSA)
- Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
- Company-paid Short & Long Term Disability coverage
- Company-paid Employee Assistance Program (EAP)
- Matching 401(k) with immediate full vesting
- Employee Events Committee that plans fun in-person and virtual events
- On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
- Internet & Gym Reimbursement!
- Work computer equipment is provided to help you succeed :)
About the Role
As an Integration Specialist, you’re responsible for administering the technical aspects of Agency Revolution products. Your responsibilities will include serving as the liaison for any technical questions and escalations from our internal teams, assisting in implementing the client’s AMS to Fuse, managing Forge website launches, and implementing many client-specific tasks during the project lifecycle.
Having the magical combination of technical expertise, strong communication skills, critical thinking, and attention to detail is a must as the role will involve supporting internal teams and, at times, clients alike. Ultimately, your job is to maintain Agency Revolution's reputation and the client experience we’re known for through education, technical troubleshooting, and collaboration.
Compensation This position offers $50,000 based on experience and qualifications.
Primary Responsibilities & Expectations
- Serve as technical expert across all AR Operation teams by providing technical troubleshooting and solutions for Forge and Fuse, and communicating with clients via email, video call, or phone.
- Handle escalations for bugs and questions by serving as a liaison between AR Operations and other internal teams like Product and Engineering. A big part of your role will be continually identifying efficiencies with how escalations are reported and supported.
- Track Forge and Fuse bugs, process improvements, and questions that must be documented and shared with the team.
- Track product feature requests using Canny.
- Manage AMS sync during Fuse onboarding with Project Managers, ensuring proper AMS connection, correct segments, and accurate employee and policy mapping.
- Launch Forge websites on behalf of the client or in coordination with the client’s IT team, involving DNS or name server changes, DNS record research, and other technical tasks.
- Maintain a database of client domain access information in coordination with the team.
- Assist with gathering domain access credentials, acquiring delegated access to the client’s domain registrars, domain transfers, and other technical responsibilities related to DNS access as needed.
- Validate records on clients’ domains, to connect client domains with necessary Fuse and Forge products and services.
- Scan client websites to create URL reports for SEO and redirect optimization during Forge website deployment.
- Monitor site downtime and escalate for client communication, assisting with site outages and SSL certificate issues as needed.
- Implement third-party integrations on Forge websites when required.
Skills and Qualifications
- 3-5 years of technical support-related experience in a customer service or onboarding/implementation environment.
- Strong technical aptitude with the ability to understand and work with various platforms, tools, and technologies.
- Exceptional written and verbal communication skills.
- Attention to detail, exceptional organization, and ability to juggle multiple priorities with grace.
- Self-motivation and the ability to function both independently and within a team structure.
- Ability to manage expectations, set schedules, and ensure deliverables are on track as agreed to.
- Comfortable brainstorming and offering creative solutions to challenges big and small.
- Must be available for in-person training (exception for existing Agency Revolution team members).
- Must be able to work a standard schedule during set business hours.
- Must have a reliable, quiet work environment free from distractions.
- Must have an internet connection that meets FMG minimum requirements.
- Access to a private & secure workspace, free from distractions
- Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
- An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)
FMG is proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact peopleteam@fmgsuite.com.
You can find out more about what it’s like to work at FMG, by visiting https://fmgsuite.com/about-us/
Salary : $50,000
