What are the responsibilities and job description for the Customer Success Specialist(MyRepChat)(Remote) position at FMG?
What We Do
We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves.
We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort.
About Our Culture
FMG started over a decade ago and now has 300 (and growing!) employees spread out across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work/life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor.
Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We’re building a winning team of A players and we hope you’ll be next to join us.
Our Commitment to Diversity, Equity, and Inclusion
At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work.
Our Employee Benefits
FMG strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide.
Customer Success Specialists serve as the liaison between companies and their customers. They are responsible for addressing customers’ needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. They typically work with multiple accounts, varying in size. As the main point of contact for many clients, they are in the business of customer service and success and may be involved in upselling and cross-selling products and services.
Compensation This position offers $16-$21.50/per hour based on experience; with the opportunity to earn commission.
Primary Responsibilities & Expectations
You can find out more about what it’s like to work at FMG, by visiting https://fmgsuite.com/about-us/
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We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves.
We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort.
About Our Culture
FMG started over a decade ago and now has 300 (and growing!) employees spread out across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work/life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor.
Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We’re building a winning team of A players and we hope you’ll be next to join us.
Our Commitment to Diversity, Equity, and Inclusion
At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work.
Our Employee Benefits
FMG strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide.
- Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
- Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave
- Robust Insurance Plan including:
- Medical with $0 co-pay Telehealth plan
- Dental
- Vision
- Health Savings Account (HSA) with generous employer contributions
- Flexible Spending Accounts (FSA)
- Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
- Company-paid Short & Long Term Disability coverage
- Company-paid Employee Assistance Program (EAP)
- Matching 401(k) with immediate full vesting
- Employee Events Committee that plans fun in-person and virtual events
- On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
- Internet & Gym Reimbursement!
- Work computer equipment is provided to help you succeed :)
Customer Success Specialists serve as the liaison between companies and their customers. They are responsible for addressing customers’ needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. They typically work with multiple accounts, varying in size. As the main point of contact for many clients, they are in the business of customer service and success and may be involved in upselling and cross-selling products and services.
Compensation This position offers $16-$21.50/per hour based on experience; with the opportunity to earn commission.
Primary Responsibilities & Expectations
- Working with POC at assigned organizations to devise and implement the growth objectives
- Help to set training, adoption, and usage targets for the organization and set key performance indicators
- Meeting with other departments to communicate feedback and suggestions based on sales efforts
- Presenting results to the department head
- Support the implementation of sales strategies across the company and monitoring effectiveness
- Keeping a close eye on the sales activities of competitors and utilize ideas where appropriate
- Implement a variety of new business initiatives to drive sales
- Implement an effective sales pipeline and lead tracking process
- Implementing best practice in growth techniques throughout the department
- Access to a private & secure workspace, free from distractions
- Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
- An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)
- Previous experience working as a customer service leader ideally for a similar organization or industry
- Natural leader with an ability to inspire performance and drive results
- Strong commercial outlook and an entrepreneurial approach to business development
- Proven track record of achieving growth and delivery of results to business plans
You can find out more about what it’s like to work at FMG, by visiting https://fmgsuite.com/about-us/
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Salary : $16 - $22
