What are the responsibilities and job description for the Customer Service Representative (Remote Work from Home) position at FMI Enterprises Inc.?
About Us :
We are a dynamic and customer-focused company that values excellent service and seamless communication. We are looking for dedicated individuals to join our customer service team and support our clients by providing exceptional service, solving problems, and enhancing the customer experience.
Job Responsibilities :
- Answer customer inquiries via phone, email, and chat in a friendly and professional manner.
- Provide solutions to product or service-related issues.
- Handle customer complaints, providing appropriate solutions and alternatives in a timely manner.
- Process orders, forms, and requests accurately.
- Maintain a positive attitude and work collaboratively with the team.
- Keep records of customer interactions, transactions, and comments.
