Rental Coordinator

Purpose:

To generate revenue through servicing existing and potential customers within the branch service territory. This position supports other departments of FMI Equipment to provide a one-stop-shop experience for our customers. Every position at FMI Equipment is responsible for maintaining the vision and mission statement of the company.

Duties:

• Complete rental transactions to include delivery and pickup of rental units
• Coordinate with shop regarding the scheduled maintenance of rental fleet
• Perform cold calls to previous and potential customers and maintain call activity and outcome in CRM database
• Maintain inventory and status of rental equipment
• Maintain a weekly call list
• Recommend products and services to existing and potential customers
• Follow check-in/check-out procedures of all units entering or exiting the rental yard
• Instruct customer on safe and proper use of equipment
• Maintain daily use of CRM database
• Maintain organization and appearance of equipment yard
• Other duties as assigned Responsibilities
• Customer service experience within the rental department and FMI Equipment as a whole
• Customer first impressions of the rental department
• Accurate completion and documentation of rental services and contracts
• Work with the Branch Manager to ensure implementation of strategy designed to grow the business through the rental department

Working Conditions

The conditions described are a representation of the expected working conditions for this position to perform the essential duties and responsibilities. Reasonable accommodation may be made to provide individuals with disabilities the opportunity to be successful in executing their job functions.

• Ability work indoors and outdoors in all weather conditions
• Use of large motor skills to sit/stand/walk/stoop/kneel/reach for 6 hours per day
• Use of fine motor skills to grasp/pull/push/type/write for 6 hours per day
• Consistently see/hear/speak/track and remember conversations
• Ability to lift up to 50 lbs. unassisted
• Ability to operate desk phone or cellular phone with or without the use of a headset
• Frequent exposure to computer screens, smartphone screens, and fluorescent lighting for 6 hours per day
• Occasional exposure to excessive noise throughout a standard workday

Skills and Education

• Minimum of 2-5 years of experience in rental or sales within the construction, heavy equipment, or related industry
• Must be people-oriented, sales driven, and a team player
• Strong time management and organization skills
• Proven customer service skills
• Strong professional network and development skills
• Proven record of meeting or exceeding sales targets
• Proficient computer skills including maintaining credible data within a CRM, Microsoft Office, and mobile technology such as smartphone and tablet
• Commercial Driver’s License (CDL) is preferred

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $21 - $23