What are the responsibilities and job description for the Corporate Trainer position at FMS Inc.?

Job Description

JOB TITLE : Corporate Trainer

EMPLOYER : FMS Inc.

DEPARTMENT : Training

REPORTS TO : Director of Training, Quality Assurance and Compliance

JOB SUMMARY :

Reporting directly to the Director of Training, Quality Assurance and Compliance Officer, the Corporate Trainer will be primarily responsible for providing initial new hire training and ongoing (monthly, semi-annual and annual) training topics in an accurate, effective, consistent and efficient manner. The Corporate Trainer will assist the director in development of documentation of company / client requirements and provide back-up support for the Director of Training, Quality Assurance and Compliance department as needed. The Corporate Trainer will work closely with Operations to ensure all business requirements are being achieved and make any recommendations on training improvements.

JOB DUTIES AND RESPONSIBILITIES :

Responsible for curriculum design and development of training materials
Plans and develops audio-visual resources including slide presentations, overhead transparencies, video-tape programs and other instructional media.
Delivers new hire training programs and workshops to new hires, current employees and managers in an efficient and effective manner.
Facilitates and leverages AI technology to develop, deploy and manage training modules.
Conducts complaint prevention and various retraining sessions.
Develops and maintains accurate training records of all completed training sessions, to include complaint prevention, client required training, and specific annual training.
Ensures all training documents are forwarded to human resources for filing.
Assists the Training / QA Director with the implementation of new projects.
Attends conference calls and supervisor meetings in the absence of the Training / QA Director.
Answers staff questions accurately or provides timely follow-up with answer.
Facilitate call calibration sessions to ensure performance expectations are being met.
May complete human resources required paperwork when applicable.
Provides accurate answers to current and potential clients when asked.
Monitors for compliance of the company polices and notifies appropriate supervisor for non-compliance.
Schedules and performs training sessions via conference calls for branch division.
Performs other duties as assigned.

JOB REQUIREMENTS :

A high school diploma or equivalent required.

Proven working experience as a collection specialist with a good working knowledge of basic computer skills to include Microsoft Office, Word, Excel, Access, Outlook Express, FACS / FACS Workstation.

Must possess excellent written and verbal communication skills and be able to provide constructive feedback to staff.

Use of AI training applications strongly desired.

Expectation to be self-motivated with ability to meet or exceed company and client expectations.

Must possess strong organizational skills with the ability to collect, organize, information with attention to detail and accuracy

Ability to articulate company policies and procedures to clients and auditors.

Ability to maintain a professional demeanor and demonstrate excellent customer service qualities.

Ability to work effectively with a diverse work group and respect the chain-of-command philosophy.

Ability to multi-task in a fast-paced environment with little supervision and effectively adapt to changing conditions to include hours of work.

Ability to speak and share knowledge in front of groups of Executive Management and staff.

Ability to operate a variety of audio-visual material.

Previous training experience required.

Experience in debt collection preferred.

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