What are the responsibilities and job description for the Part Time - Transfer Agent position at FMS Inc.?
Job Description
Job Description
JOB TITLE : P / T Transfer Agent
EMPLOYER : FMS Inc.
DEPARTMENT : Collections
REPORTS TO : Collections Manager
JOB SUMMARY :
A Transfer Agent plays a crucial role in customer service and support by efficiently managing outgoing calls. This position requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks simultaneously. The main objective of a Transfer Agent is to ensure that callers are directed to the appropriate department or individual with minimal wait time and maximum efficiency.
JOB DUTIES AND RESPONSIBILITIES :
- Call Handling : Answer incoming calls promptly and professionally. Assess the needs of the caller and transfer them to the appropriate department or individual. Make outbound calls to customers and verify their identity using the first and last name.
- Customer Service : Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive caller experience.
- Information Collection : Gather necessary information from callers to facilitate a smooth transfer process.
- System Navigation : Use phone system and software tools effectively to manage and transfer calls.
- Documentation : Maintain accurate records of calls and transfers for reporting and quality assurance purposes.
- Problem Resolution : Handle caller complaints or issues with patience and professionalism, escalating to supervisors when necessary.
- Continuous Improvement : Participate in training sessions and feedback loops to improve call handling techniques and customer service skills.
JOB REQUIREMENTS :
Education and Experience
Skills and Abilities
WORKING CONDITIONS :
Transfer Agents typically work in a call center environment, which can be fast-paced and require long periods of sitting.
PERFORMANCE METRICS :
Transfer Agents are often evaluated based on several key performance indicators (KPIs), including :
CAREER ADVANCEMENT :
A career as a Transfer Agent can open doors to various opportunities within the customer service and support fields. With experience and demonstrated skills, agents may advance to supervisory or managerial positions, or specialize in areas such as technical support, training, or quality assurance.
CONCLUSION :
The role of a Transfer Agent is vital in ensuring a seamless and positive experience for callers. This position requires a blend of communication skills, customer service expertise, and technical proficiency. For those who excel in this role, it offers a pathway to a rewarding career in customer support and service.
Monday - Friday
4 : 00pm-7 : 00pm
Other shifts available.
