What are the responsibilities and job description for the Loan Servicing Representative/Specialist position at fnbalaska?
GENERAL PURPOSE SUMMARY
Performs moderately complex loan servicing support and escrow functions by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assists internal and external customers with escalated loan and/or escrow questions, which may pertain to loan, tax, reserve, partial collateral releases, and insurance issues; prepares necessary correspondence and provides supporting documentation; performs appropriate loan and/or escrow account maintenance.
- Analyzes and addresses loan and escrow servicing-related issues and customer complaints.
- Reviews, analyzes, and reconciles various reports; identifies, researches, and resolves errors and inconsistencies.
- Maintains, monitors, and reconciles various bank-controlled accounts and remits funds accordingly.
- Acquires knowledge of and remains current on pertinent regulations, guidelines, and bank policies; may act in a lead capacity within assigned unit to direct workflow, review work of junior staff for accuracy and completeness, and assists supervisor with training.
- Performs other work-related duties as assigned by supervisor.
