What are the responsibilities and job description for the Logistics Operations Specialist I position at FNS, INC?
Company Overview
Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.
For 2025, we have set out to become one of the nation's top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners.
To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environments allow us to help promote every member's work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize fields of work where professionals can nurture their talent, and we focus on every member's work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS.
To Discover more, please visit our website at http://www.fnsusa.com
About the job
At FNS, we are deeply committed to the satisfaction of both our customers and our employees. In this role, you will be responsible for managing inbound customer and agent shipments, maintaining accurate data entry, processing shipment documentation, and ensuring smooth daily logistics operations. You will also play a key role in tracking shipments, providing timely updates to customers, and supporting overall customer satisfaction by meeting service expectations.
Location: 18620 Harmon Ave, Carson, CA 90746
Responsibilities
- Handle inbound orders and shipments from customers and agents.
- Perform data entry, process documentation, and manage shipment records accurately and efficiently.
- Monitor, track, and update shipment statuses as part of daily operational procedures.
- Provide timely and accurate customer support, including real-time tracking updates.
- Ensure customer satisfaction by understanding operational procedures and fulfilling customer requirements.
- Review and report on profit and loss performance; manage accounts payable and receivable.
- Administer weekly and monthly freight payment reports, including accruals.
- Identify and report issues, provide consultation, and work toward effective resolutions.
- Monitor all cargo movements and provide regular reports to the direct manager.
Qualifications
- Strong team player who also performs well independently.
- Positive, friendly attitude and a respectful, self-motivated disposition with a willingness to learn.
- Effective communication skills.
- Proficient in using computers for tracking inventory, maintaining storage records, and creating labels; experienced with MS Excel and MS Outlook.
- Prior experience in freight forwarding, logistics, or related fields is plus.
- Bilingual proficiency in Korean is preferred.
Preferred Education and Experience:
- A High School Diploma or GED is required.
- Candidates from all experience levels are welcome, including those new to the field.
The base salary range for this role is between $24 - $29 hourly, and your base salary will depend on your experiences, qualifications, and skills.
Benefits (Full-Time ONLY)
- Health, Dental, and Vision PPO Insurance
- Life, STD, LTD Insurance
- 401(K) Plan
- Paid Time Off
- Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
- Years of Service Awards
- Education Assistant Program (Based on Eligibility)
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/ccpa.
Salary : $24 - $29
