Thunderhead Senior Analyst (1 year contract)

Role Description

The Client Facing Outputs Senior Analyst role is an exciting opportunity to join the global Shared Services arena within FNZ. The role is extremely varied and will provide the successful candidate an opportunity to work in a global team which designs, builds and maintains client facing outputs across the FNZ platforms using a market leading software applications Thunderhead and Smart Comms. Client facing outputs can range from standard account maintenance documentation, emails and notifications to complex pension illustrations, statements and contract notes. This role will report into the Client Facing Outputs Team Lead who reports into the Global Head of Shared Services.

Team Responsibility

Working within a global team spanning EMEA, APAC and North America the successful candidate will work across a variety of FNZ projects to design, build and maintain client outputs produced on the FNZ platforms.

Experience Required

• Highly effective collaboration with internal and external stakeholders
• Knowledge of Thunderhead Admin, Business Content Studio and Business Object Studio and/or knowledge of Smart Comms Advanced Template Designer and Data Modeler
• A drive to succeed individually, as a team, and as part of the overall success of the business
• Ambition to take ownership and follow through to successful completion
• High level of technical knowledge of Thunderhead and/or Smart Comms
• High level knowledge of best practices and solution design across the outputs arena
• Ability to provide and drive solutions across all stakeholders including project teams, end client and the wider FNZ audience
• A high level of workload management and prioritization skills
• The ability to handle escalated incidents and to provide timely solutions or work arounds in such circumstances
• Understanding XML data structure and Design and creation of XSD schemas
• SQL server skills
• Basic HTML and Java Script skills
  
  

Responsibilities

• Working closely with FNZ analyst testers, solution consultants, developers and technical specialists to ensure the best solution design for new and changing client facing outputs
• Designing and building XSD schemas which create the data structure of the client facing outputs
• Using industry standard software tools to design and build client facing outputs
• Unit test and peer review output build to ensure a high level of quality
• Analyze and resolve any outputs defects during the test cycle
• Conduct releases of build items and defects
• Work with colleagues to design efficient workflow processes, best practice and knowledge transfer
• Manage and prioritize own workload using workload management systems
  
  

Please note this is a hybrid role role. Candidates will work in Boston, MA or Toronto,CA offices.

What FNZ Offers

• A competitive base salary, bonus, and paid time off.
• FNZ will match pension plan contributions at 150%, up to 4% total Employee Contribution.
• Employer-paid medical, dental and vision insurance, and more.
• We are mission-led - work at the heart of a purpose-led organization where you can be proud of the impact you make, every day. Where you’ll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people.
• Learning & development – Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.
• Be part of a highly successful, rapidly growing, Pre-IPO global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;
• We provide global career opportunities for our best employees at any of our offices in the US, Canada, UK, Czech Republic, Asia, Australia or New Zealand
  
  

About FNZ Culture

Our culture is what drives us. It's at the heart of who we are and everything we do. It's what inspires, excites, and moves us forward.

Our ambition is to create a culture for growth, one that opens up limitless opportunities for our employees, customers, and the wider world.

At FNZ we know that great impact is only possible with great teamwork.

That’s why we value the strength and diversity of thought in our global team.

The FNZ Way is the cornerstone of what we do. It comprises four values that set the standard for how everyone at FNZ interacts with each other, with our customers, and with all our diverse stakeholders worldwide.

• Customer obsessed for the long-term
• Think big and make an impact
• Act now and own it all the way
• Challenge, commit and win together.
  
  

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.