What are the responsibilities and job description for the Senior Field Service Specialist - Hybrid/Remote position at Focal Systems, Inc.?
Who we are
Focal Systems is the industry leader in retail AI solutions. We are headquartered in San Francisco, California with operations in Canada and the UK, and a tech-hub in Poland. We are a Deep Learning first company. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal Systems has been deployed at scale with some of the top retailers in the world.
We seek smart, creative and passionate people who want to help build a great and enduring company and deploy Deep Learning to the world!
Job Description
We are currently expanding our field operations team throughout North America and are looking for a part-time Field Service Specialist! This position would be responsible for the regular maintenance and upkeep of our technology which is currently deployed throughout multiple retail stores in your geographic area. Additionally, as new stores deploy our technology, assistance with new installations or other special projects may also be required. Depending on the scope / size of your geographic region, overnight travel may be required but should be limited. Training would be provided.
We're looking for people who think critically, communicate effectively, and love to be hands-on.
Responsibilities
- To be the face of Focal Systems and meet the expectations of our valued customers.
- Install, repair, and maintain the technology deployed within the retail stores in your specific geographic region.
- Troubleshoot any issues using the training, tools and equipment provided.
- Escalation of new issues to the appropriate internal support teams.
- Occasional travel to local storage facilities as required to collect or return tools / equipment.
- Properly maintain and protect company-provided tools and equipment.
- Able to work independently and offer assistance if required to fellow field specialists.
- Adhere to all applicable Health & Safety Policies.
- Support our internal teams (hardware / software) by assisting in occasional software feature testing or the testing of new hardware solutions.
Requirement
