What are the responsibilities and job description for the Communication Services Technician (Install & Repair: Robeson, Scotland, Hoke) position at FOCUS Broadband?

THIS OPPORTUNITY IS A TECHNICIAN ROLE THAT WILL LIVE & TRAVEL WITHIN ROBESON, SCOTLAND, & HOKE COUNTIES

Job Summary :

The Communication Service Technician at FOCUS Broadband is crucial in representing the company's brand by delivering outstanding customer education and service to external and internal customers. This position involves applying critical thinking and technical skills to install and repair services with equipment related to modems, fiber optic cables, routers, switches, ONTs (Optical Network Terminals), and MDUs (Multiple Dwelling Units). Technicians receive their assignments through an online ticketing system and maintain communication with dispatch and the foreman. The primary focus of a Communications Services Technician is the technical opportunity that involves customer interaction, technical problem-solving, and a solid commitment to safety and resource management.

Requirements :

Strong work ethic : Dedication, commitment, problem-solving, and troubleshooting skills are essential for this role, as the position involves resolving technical issues and challenges.
Climbing and crawling : Ability to navigate through crawl spaces and attics, including restricted movement areas, sometimes using extension ladders.
Driving : The Technician will travel between residential properties and other designated locations throughout each workday.
Customer Education : Providing excellent customer service and educating customers on product usage, setup, and maintenance are crucial for ensuring a positive customer experience.
Safety Requirements : Adherence to safety protocols, including the use of hand and power tools, ladder safety, and proper personal equipment (PPE), is a top priority to ensure the safety of both employees and customers.
Technology-Based : Technical proficiency in using test meters, laptops, and various equipment related to residential wiring, modems, switches, and AV equipment.
Inventory Tracking : Maintaining accurate records of inventory equipment and materials used for installations and repairs is essential for efficient resource management.
Warehouse : Coordinating with the warehouse for the equipment and materials ensures that necessary resources are available when needed and that unused materials are adequately managed
Additional Responsibilities : The Technician may be required to undertake other job-related tasks as assigned by upper management.

Requirements

Physical Requirements :

Medium workload : classified as exerting up to 50 lbs. of force occasionally and / or 20 lbs. frequently and / or up to 10 lbs. of force constantly moving objects.

Sedentary work lifting, carrying, pushing, or pulling objects. It may also include walking, standing, and crouching for periods while speaking with customers.

Must have the ability to drive long distances.

Working Environment :

Working within tight spaces, crawl spaces, or attics with poor ventilation

Dirt : 15%, Heat : 35%, Cold : 15%, Water 15%, Noise : 10%, Dust and Shavings : 10%

Driving : 15%, Climbing : 5%, Stooping : 10%, Balancing : 10%, Kneeling : 10%, Crouching : 10%. Walking : 10%, Standing : 25%, Lifting : 5%

Job Setting : Sedentary Work : 25%, Light Work : 60%, Medium Work : 15%

Equipment :

Power tools, hand tools, test meters, laptops, ladders, safety gear.

Minimum Qualifications :

A High School Diploma is required.

An associate degree in a technical field or relevant experience is preferred but not required.

Telecom and Network Data Certifications are preferred but not required.

Hands-on work experience in technical fields is preferred but not required.

A valid driver's license and a clean driving record are required .

Position Type & Expectations :

This position is full-time; employees are expected to work a standard number of hours per week.

On-call with rotating shifts until 10 pm. This on-call rotation will be outside regular business hours.

There are three different schedules : Sunday-Thursday, Monday-Friday, & Tuesday-Saturday. These schedules will be determined based on workforce requirements and management decisions.

Overtime may be required based on the workload and potentially due to weather hazards.

Technicians are expected to travel to customers' homes for installation and repairs. This implies a valid driver's license with a clean history is required.

This position includes an extensive in-house training program. The training ensures technicians are well-prepared for their responsibilities and have the necessary skills and knowledge.

Who is FOCUS Broadband?

FOCUS Broadband is North Carolina's largest communications cooperative. Formerly known as ATMC, our humble roots began in 1955 when residents banded together to bring telephone service to Brunswick County for the first time. Today, our team provides high-speed fiber optic internet, Merge TV, Wireless Security, and more.

FOCUS Broadband is proud of our history and reputation for putting our customers first. FOCUS Broadband has built its reputation by providing outstanding customer service and technology. We are building a next-generation, 100% fiber-optic network in Brunswick County. We are expanding our reach to serve portions of Bladen, Chowan, Columbus, Duplin, Hoke, Pender, Perquimans, Robeson, and Scotland Counties.

As employees at FOCUS Broadband, our team enjoys rewarding, challenging, and exciting careers. Though we number more than 300 employees, FOCUS Broadband maintains a small company feel by letting employees know they are appreciated, valued, and recognized. Our team enjoys competitive earnings and excellent benefits, including a 401k with a company match with an additional company contribution to the 401k, an on-site clinic, a lucrative wellness program, tuition reimbursement to help with career advancement, and much more. FOCUS Broadband is a "Local Company with Local Priorities."

Are you ready to start an exciting career with FOCUS Broadband?

FOCUS Broadband Benefits :

Competitive Salaries

401k company contributed plus tiered match

Employer-paid premiums for Medical, Dental, and Vision coverage for employees

Employer-paid Short-Term and Long-term Disability coverage.

Employer-paid AD&D (Accidental Death & Dismemberment) and Term-life.

On-Site Clinic : available Monday-Friday

Wellness Bonus Program - including Gym Reimbursement

Tuition Reimbursement

Generous PTO & Paid Holidays

Apply for this job

Receive alerts for other Communication Services Technician (Install & Repair: Robeson, Scotland, Hoke) job openings

Communication Services Technician (Install & Repair: Robeson, Scotland, Hoke)

What are the responsibilities and job description for the Communication Services Technician (Install & Repair: Robeson, Scotland, Hoke) position at FOCUS Broadband?

What is the career path for a Communication Services Technician (Install & Repair: Robeson, Scotland, Hoke)?

Job openings at FOCUS Broadband

Not the job you're looking for? Here are some other Communication Services Technician (Install & Repair: Robeson, Scotland, Hoke) jobs in the Laurinburg, NC area that may be a better fit.

We don't have any other Communication Services Technician (Install & Repair: Robeson, Scotland, Hoke) jobs in the Laurinburg, NC area right now.

AI Assistant is available now!