Medical Receptionist/Front Desk

Job Detail
Position Title:
Medical Receptionist
Position Code:
ADMIN
Position Type:
Full-Time Regular
Opening Date:
12/01/2024
Salary Range:
Max $27.00
Position Location:
Anchorage, AK
Date Posted:
12/01/2024
Primary Position Duties:
Business Setting: We are looking for a receptionist who works well independently, with small teams, and has good organizational skills. This person will act as our patient's medical concierge: booking appointments, scheduling labs, studies, and referrals. Integrity and character are of utmost importance to this position. People skills, attention to detail, and an understanding of the medical world are key to success in this position.

On a typical day you will see an average of 15 patients, but our patients will keep you busy and engaged from start to finish, as we aim to provide exceptional care in an efficient, respectful, and mature environment. You will play an integral part in making this a reality.

Primary Responsibilities & Essential Duties

• Operate telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
• Greet persons entering practice, determine nature and purpose of visit, and direct or escort them to specific destinations
• Schedule appointments and maintain and update appointment calendars
• Hear and resolve issues brought forward from clients
• File and maintain confidential records
• Observing, receiving, and otherwise obtaining information from all relevant sources
• Use computers and computer systems (including hardware and software) to program, set up functions, enter data, or process information
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-person

Education or Skills:

• Knowledge, Skills & Abilities
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.
• Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.
• Knowledge of system networks, electronic equipment, and computer hardware and software, including applications.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Talking to others to convey information effectively.
• Actively looking for ways to help people.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Understanding written sentences and paragraphs in work related documents.
• The ability to listen to and understand information and ideas presented through spoken words and sentences.
• The ability to communicate information and ideas in speaking so others will understand.
• The ability to read and understand information and ideas presented in writing.

Position Requirements:
Tools & Technology used for this position may include:

• Photocopying equipment including fax and scanner machines.
• Accounting software- Billing software; Intuit QuickBooks
• Database user interface and query software
• Medical Electronic Health Record; Practice Management software
• Microsoft Office 365

Physical Demands
This position works in an office environment; the position frequently sits, stands, bends, lifts, and transfers fifty pounds or more climbs stairs, and access rooms that may or may not be ADA compatible.

Required Education and Experience

• High school diploma
• 5 years’ experience in the healthcare industry

Preferred Experience

• Associates Degree in the healthcare industry
• 10 years’ experience in the healthcare industry

Work Authorization

• Must be able to pass a background check
• Must provide three (3) professional references

EEO Statement
Kathy Hurlburt MD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, MSSS complies with applicable state and local laws governing nondiscrimination in employment at its facilities.
Kathy Hurlburt expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Types: Full-time, Part-time, Temporary

Pay: Up to $27.00 per hour

Expected hours: No more than 40 per week

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 5 years (Required)
• Front desk receptionist: 5 years (Required)
• the health care industry.: 3 years (Required)

Salary : $27