Facilities Operations Specialist 3

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Facilities Operations Specialist III position exists to own work order system administration, is essential in property management, provides high level issue response and unites the team around priorities. Requires a strong understanding of office and workplace safety management. The right fit in this position is someone who has a strong understanding and experience in building systems, works both at a high level as well as in the details, and is ready to embrace both the relational and technology challenges. The Facilities Administration Specialist III has a mastery of a work order systems, process flow, prioritization, and can easily navigate and train the technical aspects of building system controls. Requires minimal supervision and refers questionable matters to Manager.

Essential Duties/Responsibilities:

Work Order and Service Administration:

• Primarily liaison for task and project needs of the ministry, tenants, and the Facilities staff
• Administrator of the work order system for communication, tracking, and measurements to ensure all work is complete to satisfaction and in a timely manner
• Gathers requirements for all ministry and tenant work requests from tasks to projects
• Ensures requirements are clearly communicated to management, technicians and/or contractors to ensure accurate completion of projects
• Punch-list staff and tenant work requests ensuring that the ministry and tenants receive a quality product
• Takes leadership role in construction and workplace safety program
• Maintains OSHA and safety Certifications as needed for the role
• Builds and maintains safety, inspection, and preventative maintenance calendars in work order system and Outlook. Communicates timelines, results, and recommendations to appropriate leadership
• Partners with leadership on work order prioritization to improve customer service and team efficiency
• Uses work order system to manage inventory, assets, reorder points, and track spending costs by building and tenant
• Owns fixed assets tracking, equipment maintenance schedules, and recommends repair/replacement schedules for clear actionable reporting and decision making
• Builds a staff network across the ministry and all tenants who are trained in the work order system. Ensures maintenance needs are completed in a timely manner and captured in the work order system
• Develops an ongoing review cycle of all contractors to support management. Ensures quality contractors and contracts for all trades
• Actively pursues a partnership with the purchasing team to ensure ministry policies are followed while ensuring that the contractor and work accomplished represent the required performance and quality
• Is responsible to submit purchase requisitions and maintain an organized file of vendor quotes and contracts
• Presents scope and work requirements to Facilities manager and/or supervisor. Ensures that all completed work is in accordance with the scope and work requirements prior to paying contractorsParticipates with Security on accurate campus key inventory and map while ensuring that the work order key distribution tables are up to date
  
  

Tenant / Property Management:

• Primary point of contact for all on-site tenants for any service needs or contract questions
• Operates as Tenant Services Specialist by evaluating monthly projects and services. Prepares and provides monthly tenant billing to Finance or as needed. Tracks and reconciles monthly expenses and present billing quarterly to tenants
• Tracks all tenant direct and tenant share (NNN) expenses. Monthly and in a timely manner provides invoicing detail to the accounting team
• Creates regular tenant informational emails as well as communicating any campus or building related news
• Evaluates contracts and amendments. Develops and maintains an understanding of contract changes and the implications of monthly charges and service levels for each tenant
  
  

Tier 1 Service Response:

• Is responsible for level 1 diagnostic support for HVAC, Lighting, Irrigation, and Fire systems. Able to perform computer-based adjustments
• Speaks into IoT strategy and settings to meet comfort, safety, and cost goals
• Reviews all work requests in a timely manner from both staff or tenants and provide the initial response for any adjustments needed in the building controls
• Highly proficient in Building Automation Systems, setting parameters, contributing to strategy, managing impact to utilities, and giving direct vendor feedback on changes needed in programming
• As practical, visits the location of each issue to ensure all aspects of the issue are captured. Addresses all aspects of the issue in each system or as required
• Has an ability to diagnose issues based on system knowledge and prior experience. Assign the correct technician or contractor to the work
  
  

Team Coordination:

• Participates in divisional event planning and implementation representing leaderships desire to create community
• Organizes the general office area for efficiency
• Primary liaison for team
  
  

Other Duties/Responsibilities:

• Acts as part of Administrative Support Team for critical incidents
• Assists with medical and other emergencies and fire alarms
• Performs other duties as assigned
• Available for campus snow removal as needed
• May be on call for critical systems response
  
  

Managerial Breadth/Scope of Job:

• Oversees some contractors and inspectors on-site
• May oversee some capital projects
  
  

Working/Environment/Physical Requirements:

• Campus grounds
• Multiple buildings
• Office environment
• Mechanical Rooms
• Warehouse
  
  

Job Qualifications/Requirements

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

• Driven to quality and timeliness
• Strong people skills
• Mechanically and technically minded
• Strong organizational skills with good attention to detail
• Servant’s heart
  
  

Knowledge/Experience:

• Associate degree or equivalent
• 5 years of related experience
• Certification, training or degree in Building Automation or Computer controls
• Project Management is a plus
  
  

Skills, Abilities, and Special Talents/Gifts:

• Ability to communicate effectively (verbal and written)
• Experience in computer related control systems
• Good analytical skills to extract data and draw conclusions
• Ability to establish and maintain rapport with co-workers as well as FOF managers and FOF employees
• Ability to function in a team environment
• Ability to handle several tasks at the same time
• Must have good computer skills, data base experience a plus
  
  

Stewardship Requirements:

• Provides central point of contact for contractor on projects up to $75K
• Manages a purchasing card for supplies
  
  

Pay Range: $26.00 to $30.00/hr

Application Materials Required: Cover Letter, Resume/CV

• Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
  
  

Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center
  
  

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement
  
  

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

• Temporary employees are not eligible for benefits, except for:
• Sick Time
• Bookstore Discount
• Fitness Center
  
  

Tentative Search Timeline:

• Priority will be given to applications submitted by April 21, 2025. However, this posting will remain open until filled.
• The potential employee start date is April 28, 2025.
  
  

Posting date: March 28, 2025

Unposting date: ongoing until filled

Posting contact email: job@fotf.org

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.