FMI Retreat Centers Director

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The FMI Retreat Centers Director position exists to oversee all aspects of the operation of the Focus on the Family Retreat Centers at all locations and to play a vital role in the strategic planning for and expansion of FMI. This position will also serve as the General Manager of a designated retreat center and will be responsible for all operations including, but not limited to facilities maintenance, security, housekeeping, local recruiting, food service and hospitality, financial performance, and Host Couples program. This role will ensure that every client experiences excellence in the areas of Physical Product, Systems and Processes, and Hospitality. This position, along with the FMI Clinical Director and the Clinical Director, State-Level, will be responsible for establishing and maintaining a culture that is consistent with the culture of Focus on the Family. As Director of Retreat Centers, this person will be responsible, in collaboration with the CFMO and other General Managers, for creating foundational culture and training documents, including but not limited to position standardization and utopian guest experience. Additionally, this person will be responsible for drafting staff support plans and other expansion related projects at the direction of the CFMO. Responsible to coordinate with the FMI Yield Manager to create availability and staffing for programming that is consistent with the Yield Management Strategy within the budgeted constraints of the Budget and Annual Operating plan. To be successful in this role, this person needs to fully understand the operations of the facility and programming, be committed to building and maintaining a healthy culture, and be driven to model and build a team that provides an intimate, attentive, and grace-filled hospitality experience for all guests. This person is expected to maintain the healthy tension between aggressive ministry volume and financial results vs. clinical sound practices as determined by the Clinical Director, State-Level, and the FMI Clinical Director.

Essential Duties/Responsibilities:

• Participates as a member of the Retreat Center Leadership Team (GM, Clinical Site Supervisor, and HR Liaison)
• Facilitates weekly Operations Team meetings (FMI General Managers and Business Support Assistants) and reports critical needs and updates to the CFMO
• Participates as a member of the Focus Marriage Institute Leadership Team (FMI Clinical Director, Yield Manager, and VP Focus Marriage Institute)
• Participates as a member of Chief Family Ministries Officer’s DRG (VP Marriage & Family Formation, VP Parenting & Youth, VP Focus Marriage Institute, and FMI Clinical Director)
• Informs and supports ministry expansion at the direction of the CFMO
• Works with the FMI Clinical Director to plan and execute quarterly and annual leadership gatherings.
• Is responsible for all facets of the daily operation of the retreat centers
• Maintains a high degree of excellence for all guests
• Oversees facility maintenance for all assets and landscaping
• Oversees housekeeping and the cleanliness of property including guest rooms and public areas
• Oversees hospitality, creation of menus, planning, preparation of all meals as determined by program demands
• Oversees the Host Couple program
• Is responsible for the Grant of Authority within guidelines for all expenses to maintain and operate the retreat center
• Is accountable for the financial results of the retreat center
• Shares responsibility with the Clinical Director, State-Level for the culture of the location
• Works with the HR Liaison to coordinate events for team building as outlined in the annual plan
  
  

Other Duties/Responsibilities:

• Performs other duties as assigned
  
  

Managerial Breadth/Scope of Job:

• Leads a staff responsible for various functions at the property level and all retreat centers
• High-level decision making with significant financial ramifications to both income and expense
• Communication of strategy to the team members at their location and all retreat centers
• Accountable for the draft and execution of the annual plan and the Yield Management Strategy
  
  

Working Environment/Physical Requirements:

• Office/Production environment
• Ability to manage stress in a dynamic environment with shifting priorities and competing demands
  
  

Job Qualifications/Requirements

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

• Maintains a high degree of integrity and ethical behavior in all business activities and decisions; lives with integrity derived from biblical values and demonstrates standards of conduct that meet or exceed company or legal requirements
• Self-motivated; demonstrates the ability to get the job done, even if it means working outside the accepted channels
• Diplomatic; articulate; decisive; approachable; flexible; concern for long-term effectiveness
• Positive and encouraging attitude with ability to motivate/encourage peers
• Team player; trustworthy; reliable
• Coachable, able to redirect work priorities and assignments as requested
• Creative thinker, effective problem-solver
  
  

Knowledge/Experience:

• Bachelor’s degree in related field
• 7-10 years of experience in Restaurant and/or Hotel environment with two years in supervision
• Experience with the Hope Restored program preferred
• In depth understanding of FOF mission, philosophy, values, and objectives
• Experience in creating and executing budget
• Experience in creating and executing strategy and an annual plan
• Working knowledge of Microsoft Office suite
  
  

Skills, Abilities, and Special Talents/Gifts:

• Ability to work shifts outside of normal business hours (including Saturday rotation and occasional evening shifts), as needed
• Demonstrated leadership and administrative skills
• Ability to aggressively take initiative, when appropriate and communicate effectively, verbally and written
• Highly polished verbal and written skills: clarity of expression, good organization of thoughts, and effective articulation
• Strong ability to organize and plan work in advance, deciding on the most efficient way to do assigned tasks or projects; ability to monitor and delegate when appropriate
• Ability to consult and assist others in resolving problems and confront difficult people and situations successfully and with confidence
• Requires use of judgment to solve moderately complex problems within the limits of standard policy and practice
• Excellent computer skills, problem solving skills, organizational skills, and analytical skills
• Ability to manage confidential information
• Ability to manage change with clear, concise objectives
• Ability to encourage and motivate personnel individually and on teams through a variety of communication channels
• Must be willing/able to travel (<20%) within the continental United States. During expansion, must be willing/able to travel (>20%) to open new FMI retreat centers
  
  

Stewardship Requirements:

• Is accountable for the financial results of the retreat centers
• Director-level GOA
  
  

Salary Range: $83,196 to $95,157/yr

Application Materials Required: Cover Letter, Resume/CV

• Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
  
  

Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center
  
  

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement
  
  

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

• Temporary employees are not eligible for benefits, except for:
• Sick Time
• Bookstore Discount
• Fitness Center
  
  

Tentative Search Timeline:

• Priority will be given to applications submitted by May 1, 2025. However, this posting will remain open until filled.
• The potential employee start date is May 12, 2025.
  
  

Posting date: March 31, 2025

Unposting date: ongoing until filled

Posting contact email: job@fotf.org

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.