Lead Housekeeper - Hope Restored, MO

Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. Our Branson Retreat Center has helped transform thousands of marriages. Join our team where the work is meaningful, the culture is rewarding and the purpose is eternal.

The Lead Housekeeper position exists to help lead the housekeeping staff and guarantee a great guest experience by providing consistently high-quality accommodations with an inviting and clean atmosphere that will make guests feel at home.

Essential Duties/Responsibilities:

• Maintains the FMI standard of cleanliness of Cottages/Guest Rooms; general cleaning of bedroom, bathroom, sitting area; Outer Area of deck, porch, rockers, and shutters
• Maintains the FMI standard of cleanliness of Grace Chapel; general cleaning of upstairs chapel area, bathroom, and entry, and downstairs area counseling room, bathrooms, stairs, and sink area
• Maintains the cleanliness of the Hospitality Center, general cleaning of floors, windows, bathroom, and counseling rooms
• Trains housekeepers on cleaning tasks
• Checks rooms and common areas for cleanliness
• Responds to guests’ special requests and reports complaints to Supervisor
• Monitors and replenishes cleaning products
• Participates in large cleaning projects as required
• Ensures compliance with sanitation and safety policies in all areas

Other Duties/Responsibilities:

• Must be able to work 40 hours per week as needed
• Must be available to work evenings, weekends and holidays as needed
• In the event of staff shortages or emergencies, will assist kitchen duties as needed
• Serves, interacts, and is sensitive to the needs of the couples and guests
• Observes and follows all Health Department Codes
• Attends and maintains Chemical Training
• Performs other duties as assigned

Managerial Breadth/Scope of Job:

• Oversee housekeeping staff daily
• Assist in training employees in future locations; may also include travel
• Serve as point of contact for primary vendors
• Maintaining that the FMI quality cleanliness standards are always met

Working Environment/Physical Requirements:

• Must be able to pass a Post Offer Prehire Physical exam
• Must be able to lift up to 40lbs
• Must be able to push/pull up to 25lbs
• Must be able to bend and reach above head
• Requires repetitive tasks/motions, good eye-hand-foot coordination, and good manual dexterity; Frequently requires bending, kneeling, crouching, and reaching
• Some exposure to gases, odors, fumes, cleaning chemicals, bodily waste, dust, and sharp utensils
• Occasional holiday and weekend work is required

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

• Must be detail oriented, dependable, self-motivated
• Must have an even temperament that allows for working in a high-pressure, high-visibility environment

Knowledge/Experience:

• High school diploma or equivalent
• 1-3 years of experience in housekeeping
• Must achieve and maintain Chemical Training Certification

Skills, Abilities, and Special Talents/Gifts:

• Strong customer service and people skills
• Ability to read, write, and follow written and verbal instructions
• Flexible in adjusting priorities
• Ability to work independently with very little immediate supervision
• Ability to use industrial cleaning equipment and products
• Flexibility to work various shifts
• Excellent organizational and team management skills

Pay Range: $15.00 to $17.04/hr
Application Materials Required: Cover Letter, Resume/CV

• Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.
Focus on the Family puts a high value on our team members and offers a unique benefit package.
Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

• Temporary employees are not eligible for benefits, except for:
• Sick Time
• Bookstore Discount
• Fitness Center

Tentative Search Timeline:

• Priority will be given to applications submitted by November 28, 2024. However, this posting will remain open until filled.
• The potential employee start date is January 6, 2024.

Posting date: October 28, 2024
Unposting date: ongoing until filled
Posting contact email: job@fotf.org

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

Salary : $15 - $17