What are the responsibilities and job description for the Customer Relations Specialist position at Focus People?
Customer Relations and Order Processing Specialist
Position Type : Temporary / Contract-to-Hire
Hourly Pay Rate : $18.00 - $20.00 an hour
Work Schedule : Monday - Friday, 100% Onsite
Location : Atlanta, GA
Job Overview :
We are seeking a professional and detail-oriented Customer Relations and Order Processing Specialist to join our clients team. This role involves working closely with customers, internal teams, and external stakeholders to ensure smooth order processing and excellent customer service. The ideal candidate will have strong communication skills, a professional demeanor, and the ability to represent the company effectively.
Key Responsibilities :
- Order Management : Process customer orders, manage returns, and check shipping statuses efficiently.
- Customer Support : Respond to customer inquiries with accurate information about products, pricing, and availability.
- Issue Resolution : Actively listen to and resolve customer complaints, ensuring thorough follow-up to provide complete resolutions.
- Internal Coordination : Collaborate with internal teams to resolve customer issues promptly and effectively.
- Professional Communication : Handle customer inquiries via telephone and email with courtesy and clarity.
- Data Entry : Accurately enter sales orders and perform limited AP / AR duties as needed.
Minimum Qualifications :
Preferred Qualifications :
Why Join Us?
This position is ideal for candidates who thrive in a professional environment that values high-quality communication and attention to detail. You’ll have the opportunity to interact with esteemed professionals such as researchers and PhDs, representing a company that prides itself on excellence.
Apply today and become a vital part of our clients customer relations team!
Salary : $18 - $20
