What are the responsibilities and job description for the Customer Care Specialist position at Focus Physical Therapy?
Our Staff is here to help our clients understand and trust our physical therapy process. We are here to support our clients through their pain and healing. We walk them through what to expect and how we can help them. We deliver a patient experience - not just treatment. Our team invests in our clients lives beyond the treatment room. If you need to be told what to do - no need to click apply below.
Still interested? Read on and apply if you are up for the challenges and responsibilities.
Role:
Our customer care specialist is someone who is the most organized person in our office. Their role is to work closely with the clients, staff and referral sources. They will perform a number of administrative tasks to support our team ensuring efficient operations in our offices with a primary role of engaging clients and supporting their therapy goals.
Primary Job Responsibilities:
- Ensuring the best service and comforts are provide for our clients with the ultimate goal being above expectations of satisfaction.
- Working cooperatively within the team environment.
- Maintain a professional appearance with a positive attitude and is adaptable and flexible.
- Is helpful, patient and is interested in the welfare of our clients and staff.
- Handles negative situations and conflict in a constructive mode utilizing interpersonal and communication skills.
- Selling the therapy in an efficient and accurate manner.
- Management of the therapist schedule confirming appointments and making follow up appointments as needed.
- Demonstrates leadership and organizational skills in assisting in the planning and implementing of changes where applicable.
- Able to multitask for the benefit of quality services.
- Submitting claims as needed.
- Checking benefits as needed.
- Excellent phone and computer skills.
- Initiates communication or dialogue with supervisor or manager when processes, tasks, instructions, etc. are not clear.
- Being coachable as roles change and environments grow.
- Participating in implementing and maintaining a high level of client service and professional standards.
- Schedule Monday - Friday.
- Hours to be discussed.
Salary : $18
