Customer Service Specialist (Receptionist)

Are you someone who loves to make people smile, solve problems on the fly, and be the go-to person for both residents and teammates? We’re on the lookout for a dynamic Customer Service Specialist to join our team at Focus Property Management!

Who We Are:

At Focus Property Management, we don’t do ordinary. Since 2019, we’ve been shaking up the property management world, growing by an epic 1920% thanks to our team of go-getters. We believe in doing things differently making our residents’ lives easier, brighter, and better, one awesome experience at a time. We’re all about heart, hustle, and helping people find a home they love. Sound like your vibe?

Why You’ll Love Us:

• Innovate with us: We love fresh ideas and out-of-the-box thinking.
• Freedom to thrive: We believe in giving you the space and trust to do your best work
• Invest in your future: We offer top-notch training in personal finance and real estate investing because we want YOU to win, too.

About the Role:

• Title: Customer Service Specialist
• Reports to: Experience Leader
• Location: Our cozy office in Kaukauna, WI
• Pay: Starting at $18

Perks and Benefits:

• Health, Dental, Vision, and Life Insurance
• Paid Time Off
• Fun company events
• Flexible Monday - Friday schedule – yes, weekends are for YOU!
• Free coaching in personal finance and real estate investing after your probation period

What You’ll Do (and Rock at!):

• Be the first face our residents see: Greet and welcome everyone with a smile (yes, even through the phone!).
• Keep the energy flowing: Make proactive calls to engage with residents, provide updates, and ensure they’re always in the loop about important information.
• Master communicator: Whether it’s on the phone, via email, or in person, you’ll be our resident superhero, ensuring they feel heard and valued – in both English and Spanish.
• Create those “Wow!” moments: Every interaction is an opportunity to make someone’s day better, and we love doing just that!
• Organize like a boss: Stay on top of documents, communications, and key details, ensuring everything is accurate and efficiently managed in our system.
• Problem solver extraordinaire: Residents upset? No problem! You’ll diffuse tough situations with patience and poise, finding the best solutions.
• Jack/Jill of all trades: Handle mail, office supplies, and front desk duties like the multitasking pro you are.

Who You Are:

• Multi-tasking master: You handle multiple projects and priorities with ease and never lose your cool.
• Tech-savvy: You’ve got skills in Microsoft Office and Google Drive, and you’re not afraid to learn more!
• Positivity machine: Your upbeat attitude is contagious, and you’re always ready to help a resident or team member with a smile.
• Organized and detail-obsessed: Keeping everything in order is your superpower, and you love a good checklist.
• Problem-solver: Challenges? Bring them on! You’re quick on your feet and ready to find solutions.

What Motivates You:

• Fast-paced fun: You thrive in environments where every day is different, and you’re always ready to tackle what comes your way.
• Team spirit: You love working with a supportive team that has your back, communicates openly, and always finds time for a laugh.
• Growth: You’re all about learning, developing new skills, and growing both personally and professionally.

We’re looking for AMAZING team members who are ready to shine and bring their bilingual skills to the table. If you’re a go-getter, problem-solver, and superstar communicator, we want to meet you!

Focus Property Management is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.