What are the responsibilities and job description for the Contact Center Team Member position at Focus Services?
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FOR FASTER REVIEW OF YOUR APPLICATION, PLEASE APPLY DIRECTLY AT WWW.FOCUSSERVICES.COM/CAREERS
JOIN ONE OF THE LEADING COMPANIES IN THE CALL CENTER INDUSTRY!
Come grow and challenge yourself with us and discover your full potential.
JOB SUMMARY
Focus Services is seeking motivated, dependable individuals to join our team. Our Focus Services Employees enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package.
Your mission … should you choose to accept it … is to field calls, answer questions, explain product information, and provide customers clarity on their accounts
DUTIES & RESPONSIBILITIES
- Field inbound calls in a professional manner
- Respond to and resolve customer questions
- Research possible solutions to customer issues
- Sell / Up sell products on customer’s account
- Retain customers wanting to cancel
- Deescalate angry customers
QUALIFICATIONS
- Proficient PC and keyboarding skills with ability to multi-task
- The ability to type 25 wpm
- Good numerical and analytical skills
- Skill to communicate effectively with customers
- Ability to handle a high stress environment
- Willingness to work in a fast pace work environment
- Ability to be proactive
- Must pass a Background and Drug test
INSURANCE BENEFITS & TIME OFF
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- Reduced or Flexible Hours
- Family Medical Leave
FINANCIAL BENEFITS
- Excellent base wage
- Daily / Weekly / Monthly Contests and Prizes
- Scholarship Opportunities
- Performance Bonus
PERKS & DISCOUNTS
- Employee Discounts
- Company Social Events
- On the Job & Continuation Training
- Professional Development/Advancement Opportunities
- Volunteer Assistance Program
- Referral Programs
- Tons of food and snacks
- Charity events
- Casual dress code
- Tiered promotional opportunities based on performance
- Individual and Team recognition
WHY WORK FOR FOCUS?
Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way. As Focus employees we believe that giving back matters and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.
OUR ENVIRONMENT
Focus Services is an open call center layout. We utilize the latest technology and have a diverse and rewarding atmosphere. Focus employees receive daily recognition and are rewarded with sales bonuses, raffle prizes, cookouts, company parties, and other social/family events.
Check us out at www.focusservices.com to learn more about our company history, culture, and values!
THIS MESSAGE WILL SELF-DESTRUCT IN 5 SECONDS … SO APPLY ASAP!
Job Type: Full-time
Pay: $14.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Application Question(s):
- Have you worked for Focus Services before?
- Please provide us your personal email address so we may contact you.
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $14