What are the responsibilities and job description for the Customer Service Call Center position at Focus Services?
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Job description
$14.00 per hour! Apply to get into a Training class today!
Position Title: Customer Care Specialist
Position Overview:
This is an exciting opportunity to join Focus Services Customer Service team. Core job responsibilities include resolving customer inquiries related to their overall bill and general questions around products and services. Additionally, ideal candidates will be responsible for creating accurate interaction notes within the call dispositioning system.
Position Specific Expectations:
- Demonstrates functional skill in communicating and explaining basic account information to customers with a focus on first-call resolution. Must be able to accurately calculate and communicate taxes, fees, one-time charges and/or recurring monthly fees.
- Identify and recommend additional products and services that will enhance the overall customer experience.
- Multitask between multiple tools and systems (knowledge base, billing system, desktop tools). Leverage information gathered from various systems to resolve customer issues and/or inquires.
- Demonstrate awareness of company policies and procedures, utilize sound judgment, and remain within scope of support.
- Follow guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
- Must be able to work in a fast-paced, structured, dynamic and high transaction environment, with the ability to maintain composure in stressful situations, to manage, negotiate with, and diffuse angry or upset customers.
- Demonstrates the ability and takes ownership to achieve established goals and performance metrics.
- Comfortable adapting to policy and/or procedural changes that are communicated via instructor lead training, virtual training, e-mail, and/or verbally via team huddles.
- Interacts with customers via telephone
- Must be able to wear telephone headset and manipulate objects such as keyboard and mouse for extended periods of time.
Qualifications
- High School Diploma or equivalent
- Proficient in Microsoft Windows
- Technical aptitude as it pertains to navigating multiple windows of information
- At minimum, one year of customer service experience
- Strong typing and oral communication skills
- Regular and prompt attendance during training and scheduled shifts
- Requires flexibility to work evenings, weekends, holidays, overtime and changes in shift depending on the needs of the business.
- Winning ATTITUDE and DRIVE FOR SUCCESS, a must!
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- Free company activities for you and your family
- Laid back dress code
- Paid training
- Performance Bonus
Go ahead and apply, we know you want to! ;-)
Check us out at www.focusservices.com to learn more about our company history, culture, and values!
Apply directly at https://focus.applicantpool.com/jobs/
Focus Services provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Application Question(s):
- Have you worked for Focus Services before?
- Please provide your personal email so we may contact you
Education:
- High school or equivalent (Preferred)
Experience:
- Call center / Customer Service or Sales: 1 year (Preferred)
Ability to Relocate:
- Greenville, NC 27834: Relocate before starting work (Required)
Work Location: In person
Salary : $14
