About Focus Solutions

Focus Solutions is a leading healthcare-managed IT company dedicated to providing a comprehensive platform of technology and services tailored to meet the needs of healthcare practices. At Focus Solutions, we integrate fragmented technologies into a seamless, intuitive technology ecosystem to enhance clinical and operational efficiency. We foster a collaborative and inclusive work culture, and our organization is experiencing rapid growth. We are looking for candidates who want to grow with the company. As a fully remote company, we offer flexibility and work-life balance while maintaining a strong sense of teamwork and connection.

Role Overview

The System Administrator / Field Technician at Focus Solutions plays a critical role in managing and maintaining the IT infrastructure that supports our healthcare clients. This hybrid remote position requires an experienced professional with deep expertise in Azure cloud environments, Windows server administration, and IT security.

As a System Administrator / Field Technician, you will ensure system integrity, availability, and scalability while serving as a trusted advisor to clients. You'll oversee the administration of devices, servers, and networks, respond to technical issues, and provide end-user support as needed. This role emphasizes security, compliance, and operational efficiency, particularly in healthcare IT systems. This combines remote (work from home) and onsite at client locations in the Kansas City area.

The ideal candidate is a proactive problem-solver with strong hands-on experience in cloud and on-premises environments, a strong grasp of networking and identity management, experience with PC and end-user support, and great customer service skills. If you're passionate about delivering secure, scalable technology solutions and thrive in a hybrid/remote, fast-paced environment, this is the perfect opportunity to make an impact.

Responsibilities

• Build, and maintain IT infrastructure in Azure environments, including IaaS, PaaS, and SaaS solutions.
• Configure and support Direct VPNs, virtual networking, VM automation, and container orchestration.
• Manage server, PC, and device administration tasks such as system configuration, patch, and device management.
• Monitor and escalate system and security alerts; review logs to ensure system integrity, availability, and security.
• Support managed network devices and coordinate with ISPs to resolve data circuit interruptions.
• Document processes and maintain documentation in a centralized repository.
• Engage directly with clients, handling support escalations and acting as a trusted advisor.
• Provide technical support for various operating systems, applications, and devices used in healthcare settings.
• Respond to user inquiries and escalations as needed via phone, email, or remote tools in a timely and professional manner.
• Install, configure, and update software applications, patches, and operating systems.
• Collaborate with clients onsite to troubleshoot and resolve complex technical issues that cannot be addressed remotely.

Qualifications

• 5 years in a Systems Administrator or similar role, preferably in a cloud-computing environment.
• 5 years of experience as a PC/Help Desk Technician or in a similar technical support role.
• Advanced expertise in Azure and Windows server administration. MSP experience is preferred.
• Strong knowledge of Windows and Mac operating systems.
• Hands-on experience with identity management (Entra ID, OAuth, multifactor authentication) and federated identity solutions.
• Proficiency in managing security certificates, virtualized environments, and cloud resource governance using RBAC.
• Skilled in automation and scripting with PowerShell.
• Strong understanding of networking concepts like VPNs, NAT, IP routing, ACLs, and Load Balancers.
• Proficient in MDM administration via MS Intune and implementing scalable solutions for high user volumes.
• A valid driver's license and willingness to travel to client locations in the Kansas City area when required.

Soft Skills:

• Excellent communication skills (verbal and written).
• Strong problem-solving abilities and a proactive mindset.
• Ability to multitask, meet deadlines, and adapt to changing priorities.
• Collaborative team player with cross-functional stakeholders.

Preferred Skills:

• Familiarity with ITIL standard practices.
• Experience with server virtualization platforms (VMware, Hyper-V).
• Knowledge of application security, API gateways, IDS/IPS, and SIEM systems (e.g., Splunk, SumoLogic).
• Healthcare IT experience, including EHR systems and compliance with HIPAA and HITRUST.
• Relevant Microsoft certifications (strongly preferred):
  • Azure Administrator Associate (AZ-104)
  • Azure Solutions Architect Expert (AZ-305)
  • Azure Virtual Desktop Specialty (AZ-140)
  • Azure Network Engineer Associate (AZ-700)

• Windows Server Hybrid Administrator Associate (AZ-800 and 801)

Work Environment and Physical Demands

This job operates in a professional office environment and is a work-from-home position. This role routinely uses standard office equipment such as computers, phones, printers, copiers, filing cabinets, and fax machines. Ability to lift and carry 40 lbs.

Position Type/Expected Hours of Work

This is a full-time position, Monday through Friday. The daily schedule may vary from 8 a.m. to 5 p.m. or 9 a.m. to 6 p.m. Hours may vary or exceed 40 in any given week depending on the needs of the business. On-call hours will apply, and the candidate may be required to come into the office or be available on short notice as needs arise.

Location / Travel

Focus Solutions is a Wisconsin-based company with a 100% remote workforce. You will primarily work from home but will be expected to go onsite to client locations in the Kansas City area. There will be occasional travel outside the region for client site visits and for annual team meetings.

What We Offer

• Competitive pay that is consistent with experience and skill level
• Remote work environment
• Generous vacation policy
• Bonus opportunities, including employee referral and certification bonuses
• Opportunities for professional growth and development
• Collaborative, supportive, and fun work culture

How to Apply:

We would love to hear from you if you are a motivated and organized individual who is passionate about customer service and wants to contribute to healthcare transformation through innovative technology. To apply for the System Admin / Field Technician position at Focus Solutions, please reply to our applicant questions and send your resume and cover letter detailing your qualifications and relevant experience. We look forward to hearing from you!

Focus Solutions is an equal opportunity employer and will consider all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Offers of employment at Focus Solutions (the "Company"), or continued employment at Focus Solutions, may be contingent upon clearance of a background check.

Background checks are standard practice in the healthcare industry and are a requirement of doing business. In many cases these checks are required by contractual obligation. Regardless, we have a duty to our clients and their patients to demonstrate that we hire only and employe the people that uphold a moral and ethical standard and that we take every precaution to ensure the sensitive data we are entrusted with is managed with the utmost care and security. This endeavor begins with our hiring practices.

Information obtained through a background check will only be used for purposes of determining a candidate's or employee's eligibility for employment (or ongoing employment) with Focus Solutions. Background checks are not intended to disqualify or otherwise limit the pool of individuals eligible for a role, but instead are intended to confirm a decision to hire a candidate. Any information obtained through a background check will not be used to discriminate against a candidate on the basis of their race, color, sex/gender, religion, national origin, age, disability, or any other protected characteristic under federal, state or local law.

Salary : $90,000 - $120,000