What are the responsibilities and job description for the 1-20- Service Desk Specialist position at Focused HR Solutions?
This job is remote.
Our client has an opening for a Service Desk (739934)
This position is up to 6 months, with the option of an extension, and the client is in Raleigh, NC
Please send rate and resume :
- Experience providing excellent customer service skills using ITIL methodology Required 2 Years
- Experience working in a call center environment and Service Desk role Required 2 Years
- ServiceNow experience Desired
- HDI Support Center Analyst, ITIL v3 Foundation A certification highly preferred Highly desired
- Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, and O365 Required 2 Years
- Troubleshooting skills in desktop hardware / software, network connectivity, network printing, email, smartphones, and web-based applications. Required 2 Years
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