What are the responsibilities and job description for the Appointment Center Representative position at Fogarty's Home Services?
Appointment Center Representative
Fogarty’s Home Services is a family-owned business in a nationwide contractor network. We specialize in basement finishing, insulation, window replacements, home energy evaluations, and radon gas mitigation, delivering custom solutions for a more comfortable, energy efficient and healthier home. Our commitment to integrity and quality makes us a trusted choice.
We are seeking an Appointment Center Representative to join our team. We strive to be the contractor of choice by consistently demonstrating integrity while providing the highest quality of service to our customers, community, and each other.
If you pride yourself in providing remarkable customer service and want to be valued for what you bring to the team, apply today to join us as our Appointment Center Representative.
Job Duties:
- Performing all assigned duties in a professional, efficient and timely manner
- Working collaboratively with the management team and other staff members to achieve the overall goals and objectives of the company
- Managing inbound and outbound calls, emails, text messages on behalf of the company, and daily entries to internal tools and documents in an efficient and timely manner
- Responding to leads and scheduling appointments for our Home Comfort Specialist according to company guidelines
- Pulling and/or preparing supporting documents for Home Comfort Specialist appointments
- Preparing mailings
Skills and Qualifications
- Excellent verbal and written communication skills to interact clearly with customers, vendors, and other staff members
- Excellent organizational skills to keep accurate records and find vital information quickly
- Excellent time management skills to prioritize and complete assigned tasked throughout the day
- Excellent patience and listening skills to respond appropriately and interact positively with all customers
- Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
- Ability to work independently and in a team environment
- Adaptability
- High Proficiency in Google Business Suite and Salesforce, preferred
Job Type: Part-Time
Hours: 8:00 A.M. to 6:00 P.M.
Salary: $16.00 - $18.00
Contact Information:
Name(s): Paula Easterling
Phone: 860-219-0499
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
People with a criminal record are encouraged to apply
Application Question(s):
- Must be able to commute to Windsor, CT.
Experience:
- Customer service: 2 years (Required)
- Data entry: 1 year (Required)
- Schedule management: 1 year (Required)
Ability to Relocate:
- Simsbury, CT: Relocate before starting work (Required)
Work Location: On the road
Salary : $16 - $18
