What are the responsibilities and job description for the Catering Specialist position at Fogo de Chao?
At Fogo de Chão, we strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco. Our mission is to ignite fire and joy to care for our team, our guests, and our communities.We believe better futures start when we bring our best to the table every day to Feed a Purposeful Future – starting with our team members. We feed our teams with fulfilling job opportunities, making space around the table so everyone feels welcome. At Fogo, we’ll provide you with a fulfilling career with professional and personal growth opportunities at every level. Our values of teamwork, integrity, excellence, humility and Deixa Comigo (we’ve got you!) are more than just words, it’s how we do things every day.
The Catering Specialist is responsible for coordinating catering, including pickup and delivery orders and will facilitate activities to enhance the Guest experience with all catering events, convey the gratitude of the organization to the catering guest for their patronage, and preserve/share the festive, hospitable, and gracious spirit of Southern Brazilian traditions.
Specific Job Prerequisites:
- Must be pleasant in dealing with guests and team members, with ability to perform in demanding situations
- Must be physically capable of performing basic duties
- Must be able to endure prolonged walking and standing
- Must have 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position
- Must be knowledgeable of Fogo’s menu and mission
- Must have the ability to frequently lift and/or move up to 30 pounds
- Must be able to physically drive a vehicle
- Must have a valid driver’s license and current auto insurance
- Must have the ability to use personal vehicle for deliveries and offsite events
Catering Specialist Responsibilities:
- Guide Guests through catering menu, offerings, and pricing. Lead and assist with the planning of their menu and order. Identify and facilitate delivery special requests.
- Coordinate order details with restaurant team. Lead service and schedule all catering pickups and deliveries.
- Prior to event date, confirm all details of each catering order with the Guest to ensure proper execution; menu, specific pick-up or delivery time, delivery type, packaging needs, special requests, and delivery special instructions.
- Execute all catering orders and deliveries with the highest standard of organization and accuracy.
- Provide a hospitable experience throughout the catering/delivery process.
- Train Assistant Catering Specialist on Fogo service standards.
- Be prepared to respond to and resolve guests’ concerns and questions in a direct concise way.
- Anticipate and prevent potential service or product breakdowns.
- Escalate guest and team questions, concerns, issues directly to management immediately.
- Be knowledgeable of all catering menu items, their contents and preparation methods.
- Follow up on all catering inquiries/leads to secure future business.
- Stay informed about all company marketing and promotional activities.
- Coordinate and attend local events as requested.
- Attend business and networking events as requested, with the sole purpose of growing Catering Brand awareness.
- Be attentive to any object, condition or substance that might cause injury to a guest or fellow team member.
- Adhere to all Fogo safety rules and guidelines.
- Perform all reasonable tasks assigned by management.
Medical, Dental, and Vision insurance are available for full-time, hourly Team Members on the first of the month following 60 days of employment. Additionally, company-paid Life Insurance and Short-Term Disability are provided where allowed. We offer a comprehensive voluntary benefits package including Critical Illness, Hospital Indemnity, Accident Coverage, Permanent Life, and Pet Insurance.
Part-Time Team Members are offered a Minimum Essential Coverage (MEC) Health plan in addition to Dental, Vision, Short-Term Disability, and Life Insurance. Coverage for these plans can start as early as the first of the month following your hire date. Additionally, Part-Time Team Members are offered enrollment in voluntary benefits, including Pet Insurance, Legal, and ID Protection.
Fogo de Chão is an Equal Opportunity & E Verify Employer
Fogo de Chão is an Equal Opportunity & E Verify Employer
