What are the responsibilities and job description for the Front Desk Associate position at Foley Entertainment Group LLC?
Front Desk Receptionist Job Description
We are seeking a highly motivated and experienced Front Desk Receptionist to join our team at Black Walnut Inn & Vineyard. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.
Key Responsibilities:
- Manage all aspects of guest accommodation, including check-in and check-out tasks
- Process online and phone reservations, and verify guest credit card information
- Register guests, collect necessary information, and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Liaise with housekeeping staff to ensure rooms are clean and tidy
- Confirm group reservations and arrange personalized services for VIP customers
- Maintain updated records of bookings and payments
Requirements:
- Previous experience as a Hotel Front Desk Agent or similar role
- Experience with hotel reservations software, such as Cloudbeds and RoomKeyPMS
- Understanding of travel planning websites, like Booking and TripAdvisor
- Excellent communication and organizational skills
- Customer service attitude
We offer a competitive hourly rate and a dynamic work environment. If you are a motivated and experienced hospitality professional, we encourage you to apply for this exciting opportunity.
